Elmhurst Healthcare (the)
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 64 Google reviews
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What this means for your family
Elmhurst Healthcare is highly regarded for its physical and occupational therapy programs, making it a strong candidate for short-term recovery. However, families should be vigilant regarding communication and basic daily needs; we strongly recommend visiting frequently and establishing a clear point of contact with the nursing director to ensure your loved one's care plan is being followed.
Google Reviews
Google Reviews
64 reviews on Google“Elmhurst Healthcare receives highly polarized feedback, with many patients praising the rehabilitation therapy team for successful recoveries, while others report significant neglect and communication failures. While some families highlight a clean, compassionate environment, others describe a facility that is understaffed, disorganized, and occasionally indifferent to patient needs. Prospective families should be aware that experiences appear to vary drastically depending on the specific staff on duty and the level of advocacy provided by family members.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Professional and compassionate nursing staff
- Clean and well-maintained facility
- Responsive social work and administrative support
Concerns
- Inattentive or slow response times from nursing aides (mentioned by 8 reviewers)
- Poor communication between staff and family members (mentioned by 5 reviewers)
- Inconsistent or poor quality of food (mentioned by 4 reviewers)
- Lack of assistance with basic hygiene or personal care (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 64 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's strong reputation for physical and occupational therapy, how are these sessions integrated into a resident's daily schedule?
- 2How does your team ensure consistent communication with families regarding updates on a resident's daily health and well-being?
- 3Could you walk me through the process for how nursing aides are alerted and how quickly they typically respond when a resident requests assistance with personal care or hygiene?
- 4I understand that nutrition is an important part of recovery; what steps are you taking to improve the variety and quality of the dining experience for residents?
- 5How do you manage and track medication administration to ensure accuracy and consistency for residents under your care?
- 6What protocols are in place for handling medical emergencies, and how are family members notified if a change in a resident's condition occurs?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy here is amazing, sometimes two times a day 7 days a week. They are here... This place is more of rehab, more of a home like environment and it doesn’t feel like a hospital or a nursing home.”
“My father deteriorated while staff appeared vacant and unreachable. There were nice enough people around but noone seemed involved in dads care and communication between the staff repeatedly proved to be zero.”
“My mother was placed here after major surgery and when I tell you the staff at this facility were incompetent, they were incompetent. ...come to find out during discharge, I followed up with her surgeon and they explained that my mother had not been to ONE follow up”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
1
measures
2
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has accumulated 33 deficiencies across recent surveys, including two complaint-triggered violations involving medication errors and communication failures that families reported. The most frequent issues involve fire safety systems, resident care planning, and infection control protocols. While all deficiencies show correction dates from the provider, the recurring pattern of fire safety violations across multiple surveys and the family complaints about medication management raise concerns about ongoing oversight and quality improvement efforts.
Jun 11, 2025Routine7
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jul 10, 2024Routine7
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 10, 2023Routine17
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Ownership & Operations
Who Operates This Facility
Elmhurst Healthcare (the)
for profit
Chain Affiliation
Next Step Healthcare
14 facilities nationwide
Chain avg rating: 1.9/5 · Rank 1 of 14 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
64 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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