Dexter House Healthcare
Strong Medicare quality ratings; families often praise individual staff members noted for kindness. Still worth an in-person visit.
based on 38 Google reviews
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What this means for your family
While some families report positive rehab experiences, the recurring reports of hygiene issues and slow staff response times are significant red flags. If you choose this facility, ensure you have a plan for frequent, in-person monitoring of your loved one's care and hygiene needs.
Google Reviews
Google Reviews
38 reviews on Google“Dexter House Healthcare receives highly polarized feedback, with some families praising the staff's kindness and others reporting severe neglect and poor hygiene. Recurring complaints highlight issues with cleanliness, slow response times, and inconsistent medical care, while positive reviews often focus on individual staff members who provided attentive support during rehabilitation.”
Quality Themes
Tap a score for detailsStrengths
- Individual staff members noted for kindness
- Supportive rehab therapy team
- Some clean and well-maintained areas
Concerns
- Facility cleanliness and odors (urine) (mentioned by 5 reviewers)
- Slow or unresponsive nursing/CNA staff (mentioned by 6 reviewers)
- Poor communication and lack of answers for families (mentioned by 3 reviewers)
- Inconsistent medical standards and patient hygiene (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed some concerns regarding facility cleanliness and odors in common areas; what is your current protocol for housekeeping and deep-cleaning schedules?
- 2With the recent feedback regarding response times, could you walk me through how your nursing and CNA staff are alerted when a resident needs assistance?
- 3Communication is very important to our family; what is the standard process for keeping family members updated on changes in a resident's health or care plan?
- 4Given the recent staffing ratings, how do you ensure that consistent, high-quality hygiene and personal care are provided to every resident throughout the day?
- 5Can you share how your rehab therapy team collaborates with the nursing staff to ensure a resident's progress is maintained during their daily routine?
- 6What does a typical day look like for a resident here, and how do you encourage participation in activities to ensure they feel engaged and connected?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Dexter House are truly exceptional—attentive, compassionate, and deeply committed to the well-being of every resident.”
“I was a patient at Dexter House Healthcare for rehabilitation for more than 4 weeks... I would like to express my sincere gratitude to all nurses and CNA, particulary to Marta, Julia, Patricia, Sam, physical therapists.”
“My family member was in and out of the hospital 5 times consistently in a matter of a 2 months stay at this facility. They were not up to protocol when it came to simple medical standards at repositioning patients along with tube feeds/fluids.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Dexter House has recurring issues across four surveys, with persistent problems in fire safety systems, medication management, and care planning. One family filed a complaint about medication errors in 2025. While the facility corrects deficiencies when cited, the same safety and medication issues keep reappearing, suggesting ongoing challenges with maintaining consistent standards across these critical areas.
Sep 26, 2025Routine16
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Sep 2, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Oct 2, 2024Routine18
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Sep 28, 2023Routine2
Environmental Deficiencies
Keep all essential equipment working safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Ownership & Operations
Who Operates This Facility
Dexter House Healthcare
for profit
Chain Affiliation
Next Step Healthcare
14 facilities nationwide
Chain avg rating: 1.9/5 · Rank 2 of 14
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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