The Laurels of Milford
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.
based on 159 Google reviews
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What this means for your family
The Laurels of Milford features a highly regarded therapy team that has helped many residents return home, making it a strong candidate for short-term rehabilitation. However, families should be aware of persistent reports regarding facility cleanliness and difficulty reaching management by phone. We strongly recommend conducting an unannounced visit to observe the environment firsthand and asking specifically about their current staffing ratios and communication protocols.
Google Reviews
Google Reviews
159 reviews on Google“The Laurels of Milford receives highly polarized feedback, with many families praising the dedicated nursing and therapy staff for their compassionate care, while others report severe neglect, poor hygiene, and communication failures. While some residents thrive and appreciate the activities, multiple reviewers have raised critical concerns regarding cleanliness, staffing ratios, and the facility's responsiveness to family inquiries. Families should be aware that experiences appear inconsistent, ranging from excellent rehabilitative outcomes to reports of unsafe living conditions.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Compassionate and attentive bedside nursing staff
- Engaging daily activities and resident programming
- Welcoming and family-oriented atmosphere
Concerns
- Facility cleanliness and hygiene (trash, odors, dirty floors) (mentioned by 9 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 7 reviewers)
- Understaffing leading to neglect or slow response times (mentioned by 6 reviewers)
- Unprofessional or dismissive management (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 116 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the therapy team is highly regarded here; how do you integrate those physical and occupational therapy sessions into a resident's daily routine?
- 2We value clear communication; what is the best way for our family to stay updated on our loved one's care, and who is our primary point of contact for routine updates?
- 3Maintaining a comfortable environment is important to us; could you walk us through your daily housekeeping schedule and how you ensure high standards of cleanliness throughout the facility?
- 4With a 3-star staffing rating, how do you manage shift transitions to ensure that residents receive timely assistance when they need it most?
- 5I appreciate that you are active in responding to feedback online; how does that resident and family input directly influence changes or improvements you make to daily operations?
- 6How does your nursing team coordinate with outside physicians to ensure that medication management remains consistent and accurate for residents?
Personalized based on this facility's data
Key Review Excerpts
“My Uncle was placed at The Laurels of Milford after a fall and broken hip. Physical therapy and occupational therapy are top notch. Nursing staff was very helpful and on point with his care.”
“The building is very old, very dirty, don’t even ask about the restrooms. The staff are uncaring, neglectful, and have extremely bad attitudes that they are being bothered and inconvenienced by anyone and everyone.”
“In five months, Laurels got me to taking actual steps for the first time in 5 years. LeMarie, Scott, Tyler, Kelly, and all of the rest of the therapy team were an absolute dream to work with.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
5
measures
9
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Laurels of Milford shows a concerning pattern of families filing complaints that resulted in five recent deficiencies, including serious issues with abuse reporting, infection control, and wound care. The facility has recurring problems with safety systems, medication management, and resident care quality spanning multiple years. While all deficiencies show correction dates, the persistence of safety and care issues across seven surveys warrants careful consideration during your visit.
Jan 24, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 26, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 25, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Aug 21, 2023Complaint1
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Feb 15, 2023Routine6
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Dec 5, 2019Routine7
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Ownership & Operations
Who Operates This Facility
The Laurels of Milford
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
83 facilities nationwide
Chain avg rating: 2.9/5 · Rank 22 of 84
Ownership & Management
Owners
Laurel Ohio Operations Group, LLC
Owner · Organization
Laurel Health Care Holdings, INC.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
159 reviews from families & visitors
Official Website
Visit laurelsofmilford.com
Medicare data downloads
Original nursing home datasets
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