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Strong Medicare quality ratings; public reviewers often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.
based on 159 Google reviews
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The Laurels of Milford has a strong overall Medicare rating. Public reviewers frequently mention: highly effective physical and occupational therapy teams and compassionate and attentive bedside nursing staff. Review the component ratings and current source records before deciding.
The Laurels of Milford receives highly polarized feedback, with many families praising the dedicated nursing and therapy staff for their compassionate care, while others report severe neglect, poor hygiene, and communication failures. While some residents thrive and appreciate the activities, multiple reviewers have raised critical concerns regarding cleanliness, staffing ratios, and the facility's responsiveness to family inquiries. Families should be aware that experiences appear inconsistent, ranging from excellent rehabilitative outcomes to reports of unsafe living conditions.
Quality Themes
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Concerns
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Distribution · 116 analyzed
This facility actively engages with reviewer feedback.
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Key Review Excerpts
“My Uncle was placed at The Laurels of Milford after a fall and broken hip. Physical therapy and occupational therapy are top notch. Nursing staff was very helpful and on point with his care.”
“The building is very old, very dirty, don’t even ask about the restrooms. The staff are uncaring, neglectful, and have extremely bad attitudes that they are being bothered and inconvenienced by anyone and everyone.”
“In five months, Laurels got me to taking actual steps for the first time in 5 years. LeMarie, Scott, Tyler, Kelly, and all of the rest of the therapy team were an absolute dream to work with.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
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5
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Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
The Laurels of Milford shows a concerning pattern of families filing complaints that resulted in five recent deficiencies, including serious issues with abuse reporting, infection control, and wound care. The facility has recurring problems with safety systems, medication management, and resident care quality spanning multiple years. While all deficiencies show correction dates, the persistence of safety and care issues across seven surveys warrants careful consideration during your visit.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
The Laurels of Milford
for profit
Ciena Healthcare/laurel Health Care
81 facilities nationwide
Chain avg rating: 2.9/5 · Rank 22 of 84
Owners
Laurel Ohio Operations Group, LLC
Owner · Organization
Laurel Health Care Holdings, INC.
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
159 reviews from families & visitors
Official Website
Visit laurelsofmilford.com
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