S.e.m. Haven Health Care Center
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 64 Google reviews

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What this means for your family
S.E.M. Haven is frequently praised for its clean environment and effective rehab services, making it a popular choice for many families. However, given the serious reports of neglect in the memory care unit, we strongly advise families considering that specific wing to conduct unannounced visits and ask detailed questions about feeding and hygiene protocols.
Google Reviews
Google Reviews
64 reviews on Google“S.E.M. Haven Health Care Center receives high praise for its clean, attractive facility and dedicated, professional staff, particularly in rehab and assisted living. However, some families have raised serious concerns regarding neglect in memory care, specifically citing issues with feeding, hygiene, and responsiveness to medical needs. While many reviewers describe a positive, caring environment, potential families should be aware of these significant, albeit less frequent, reports of inadequate care.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and attentive nursing staff
- Effective physical rehabilitation services
- Responsive communication with families
Concerns
- Neglect in memory care including missed meals and poor hygiene (mentioned by 2 reviewers)
- Unprofessional or rude staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 66 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's focus on rehabilitation, what specific programs are in place to ensure consistent meal assistance and hygiene support for residents in the memory care unit?
- 2I noticed your team responds to some online feedback; how do you use that family input to improve the daily experience and professionalism of your care staff?
- 3With your 5-star CMS rating, how do you maintain that level of excellence specifically regarding medication management protocols for residents?
- 4What does a typical daily schedule look like for residents in memory care to ensure they remain engaged and well-nourished throughout the day?
- 5How does your nursing team communicate with families when there is a change in a resident's health status or an urgent medical situation?
- 6Since you have a 4-star staffing rating, how do you ensure that your team remains attentive and patient-focused during peak hours of the day?
Personalized based on this facility's data
Key Review Excerpts
“My father-in-law has been a resident/patient at SEM for 4 years... Every aspect of his care is high quality, professional, medically skilled, compassionate, responsive to his unique needs and ours, as his family.”
“My grandma was in this facility for Memory Care. They were caught not waking her up to eat, they would let her sleep through every dinner that she was already asleep... They also weren't brushing her teeth, so she got very bad thrush and couldn't swallow.”
“My dad stayed here for rehab. Everyone was so nice and when things changed in his health they called me right away. The staff took great care of my dad”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
S.E.M. Haven Health Care Center shows a pattern of recurring fire safety violations across all three surveys, with repeated issues in smoke detection systems, sprinkler maintenance, and fire alarm testing. The facility also has ongoing problems with resident assessment and care planning, appearing in multiple surveys. While all deficiencies show correction dates, the repetition of fire safety and assessment issues suggests systemic challenges that families should discuss during visits.
Oct 11, 2025Routine9
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Construction Deficiencies
Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 14, 2022Routine15
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Aug 22, 2019Routine8
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Ownership & Operations
Who Operates This Facility
S.e.m. Haven Health Care Center
nonprofit
Chain Affiliation
United Church Homes
8 facilities nationwide
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
64 reviews from families & visitors
Official Website
Visit semhaven.org
Medicare data downloads
Original nursing home datasets
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