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Nursing HomeMedicaid Top Rated

S.e.m. Haven Health Care Center

Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.

225 Cleveland Avenue, Milford, OH 4515095 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 64 Google reviews

5
4
3
2
1
S.e.m. Haven Health Care Center Nursing Home in Milford, OH — Street View
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What this means for your family

S.E.M. Haven is frequently praised for its clean environment and effective rehab services, making it a popular choice for many families. However, given the serious reports of neglect in the memory care unit, we strongly advise families considering that specific wing to conduct unannounced visits and ask detailed questions about feeding and hygiene protocols.

Google Reviews

Google Reviews

64 reviews on Google
S.E.M. Haven Health Care Center receives high praise for its clean, attractive facility and dedicated, professional staff, particularly in rehab and assisted living. However, some families have raised serious concerns regarding neglect in memory care, specifically citing issues with feeding, hygiene, and responsiveness to medical needs. While many reviewers describe a positive, caring environment, potential families should be aware of these significant, albeit less frequent, reports of inadequate care.

Quality Themes

Tap a score for details
Food5.0Staff8.0Clean9.0Activities8.0Meds3.0Memory2.0Comms7.0Value4.0

Strengths

  • Clean, well-maintained facility
  • Friendly and attentive nursing staff
  • Effective physical rehabilitation services
  • Responsive communication with families

Concerns

  • Neglect in memory care including missed meals and poor hygiene (mentioned by 2 reviewers)
  • Unprofessional or rude staff behavior (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(4)'18(19)'21(1)'23(2)'25(2)'26(1)

Distribution · 66 analyzed

5
41
4
11
3
3
2
3
1
8

How They Respond to Reviews

50%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the facility's focus on rehabilitation, what specific programs are in place to ensure consistent meal assistance and hygiene support for residents in the memory care unit?
  • 2I noticed your team responds to some online feedback; how do you use that family input to improve the daily experience and professionalism of your care staff?
  • 3With your 5-star CMS rating, how do you maintain that level of excellence specifically regarding medication management protocols for residents?
  • 4What does a typical daily schedule look like for residents in memory care to ensure they remain engaged and well-nourished throughout the day?
  • 5How does your nursing team communicate with families when there is a change in a resident's health status or an urgent medical situation?
  • 6Since you have a 4-star staffing rating, how do you ensure that your team remains attentive and patient-focused during peak hours of the day?

Personalized based on this facility's data


Key Review Excerpts

My father-in-law has been a resident/patient at SEM for 4 years... Every aspect of his care is high quality, professional, medically skilled, compassionate, responsive to his unique needs and ours, as his family.

Long-term resident's family · 2021★★★★★

My grandma was in this facility for Memory Care. They were caught not waking her up to eat, they would let her sleep through every dinner that she was already asleep... They also weren't brushing her teeth, so she got very bad thrush and couldn't swallow.

Memory care family member · 2023☆☆☆☆

My dad stayed here for rehab. Everyone was so nice and when things changed in his health they called me right away. The staff took great care of my dad

Rehab patient's family · 2017★★★★★
Source: 64 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.71hrs
94%
Registered nurses for medical care
Total Nursing
4.27hrs
OK
All nurses + aides combined
Staff Turnover
37%
Lower is better (< 30% = good)
RN Turnover
8%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

2

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
OH
28.2%
Clermont
40.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility1.7%
Better than Avg
Here
1.7%
US
14.4%
OH
5.8%
Clermont
4.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility20.8%
Mixed vs Avgs
Here
20.8%
US
19.5%
OH
25.4%
Clermont
29.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.2%
Mixed vs Avgs
Here
7.2%
US
15.3%
OH
6.9%
Clermont
5.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
OH
92.6%
Clermont
96.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
OH
94.5%
Clermont
97.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.2%
Better than Avg
Here
99.2%
US
81.8%
OH
78.4%
Clermont
85.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility91.7%
Better than Avg
Here
91.7%
US
79.8%
OH
75.6%
Clermont
86.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
OH
1.2%
Clermont
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Near state avg (10.1)

S.E.M. Haven Health Care Center shows a pattern of recurring fire safety violations across all three surveys, with repeated issues in smoke detection systems, sprinkler maintenance, and fire alarm testing. The facility also has ongoing problems with resident assessment and care planning, appearing in multiple surveys. While all deficiencies show correction dates, the repetition of fire safety and assessment issues suggests systemic challenges that families should discuss during visits.

Oct 11, 2025Routine
9
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0770Potential for harm · PatternCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0132Potential for harm · PatternCorrected

Construction Deficiencies

Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Dec 14, 2022Routine
15
0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0646Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Aug 22, 2019Routine
8
0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0344Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have an alternate power supply for its alarm system.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0646Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.

Ownership & Operations

Who Operates This Facility

Owner / Operator

S.e.m. Haven Health Care Center

Organization Type

nonprofit

Chain Affiliation

Chain Name

United Church Homes

Chain Size

8 facilities nationwide

Ownership & Management

Key personnel

Daniel, KennethContracted Managing EmployeeRenner, JohnContracted Managing EmployeeWolf, BarbaraContracted Managing EmployeeHowell, JoyceOfficer / DirectorKuethe, JosephOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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