Kenwood Terrace Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 35 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (11 vs median 8.0)
- High staff turnover (56%)
Bottom 25% in OH · Below recommended RN staffing · Below chain average · No penalties on record
What this means for your family
While the facility's physical therapy department and specific memory care units receive praise, the facility suffers from recurring, serious complaints regarding medication errors and staffing shortages. We strongly advise families to conduct unannounced visits during weekends or evenings to observe actual staff responsiveness and to verify the facility's current medication administration protocols.
Google Reviews
Google Reviews
35 reviews on Google“Kenwood Terrace Healthcare Center presents a highly polarized experience for families, with significant concerns regarding chronic understaffing, medication errors, and poor communication. While some reviewers praise the physical therapy department and the appearance of certain units, many report neglect, unresponsiveness to call lights, and substandard food quality. Families should be aware that experiences appear to vary drastically depending on the specific wing or the level of care required.”
Quality Themes
Tap a score for detailsStrengths
- Professional and caring physical therapy team
- Clean and well-maintained private rooms
- Compassionate staff in specific memory care units
Concerns
- Chronic understaffing and slow response to call lights (mentioned by 7 reviewers)
- Medication administration errors (mentioned by 3 reviewers)
- Poor food quality and lack of dietary consideration (mentioned by 4 reviewers)
- Rude or inattentive nursing and aide staff (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We are so impressed by the positive feedback regarding your physical therapy team; how often do residents participate in therapy sessions to maintain their mobility?
- 2With the private rooms looking so well-maintained, could you tell us more about how the dining experience is structured for residents during meal times?
- 3How does the nursing team ensure that medication is administered accurately and on schedule every day?
- 4What specific protocols are in place to ensure call lights are answered quickly, especially during the night shifts?
- 5How does the staff communicate important health updates or changes in condition to family members to keep us in the loop?
- 6In the event of a medical emergency after hours, what is the immediate process for contacting doctors and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“The skilled rehab team was knowledgeable and compassionate, and the respite stay options were clearly designed with comfort and dignity in mind.”
“My wife was here for acute rehab following abdominal surgery. Some of the nurses, aides, and PTs were, individually, caring and professional, but were overwhelmed by the structural issues that now plague the facility.”
“The staff is rude and inattentive. The call light can be on for hours with no responses. Meanwhile staff is either no where to be found or congregating in plain sight for hours.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Kenwood Terrace has persistent compliance issues across 72 deficiencies, with 21 complaint-triggered violations indicating families have filed reports about care problems. The most recurring issues involve medication management errors, fire safety system failures, and infection control problems. While the facility corrects violations when cited, problems persist across multiple years, including recent medication errors, inadequate dental care, and safety hazards, suggesting ongoing quality concerns families should carefully evaluate.
Jul 30, 2025Complaint2
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Jun 20, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
May 28, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 13, 2025Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Feb 13, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Nov 20, 2024Complaint4
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Kenwood Terrace Healthcare Center
for profit
Chain Affiliation
Communicare Health
122 facilities nationwide
Chain avg rating: 2.8/5 · Rank 100 of 121
Ownership & Management
Owners
Buckeye Op Co LLC
Owner · Organization
Buckeye Healthcare Holdings LLC
Owner (parent company) · Organization
Omg Mstr Lsco, LLC
Owner (parent company) · Organization
Rrw, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit communicarehealth.com
Medicare data downloads
Original nursing home datasets
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