Venetian Gardens
Strong Medicare quality ratings; families often praise compassionate and dedicated nursing staff. Still worth an in-person visit.
based on 58 Google reviews
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What this means for your family
While Venetian Gardens has a history of positive community engagement, recent reviews indicate a sharp decline in care quality and responsiveness. If you are considering this facility, you must conduct an in-person visit to observe current staffing levels and cleanliness, and specifically ask how they manage medication administration and family communication during off-hours.
Google Reviews
Google Reviews
58 reviews on Google“Venetian Gardens receives highly polarized reviews, with a significant divide between glowing praise for staff dedication and severe allegations of neglect. While many families appreciate the facility's atmosphere and supportive staff, multiple recent reports highlight critical issues including understaffing, poor communication, and inadequate medical care. Families considering this facility should be aware of the stark contrast between the positive experiences of some and the serious safety concerns raised by others.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated nursing staff
- Welcoming and clean facility environment
- Supportive administrative office management
- Engaging activities for residents
Concerns
- Chronic understaffing leading to delayed care (mentioned by 7 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 5 reviewers)
- Inadequate medication management and delays (mentioned by 3 reviewers)
- Lack of cleanliness and hygiene (e.g., urine odors, dirty diapers) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 56 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that staffing levels are a top priority for our family, could you walk us through how you ensure consistent, timely support for residents throughout the day and night?
- 2We noticed some feedback regarding communication challenges; what is the best way for family members to reach the nursing team to get timely updates on their loved one?
- 3Could you explain your current process for medication administration to ensure that residents receive their prescriptions exactly on schedule?
- 4We value a clean and comfortable living environment; what is your daily routine for maintaining hygiene and freshness in the resident rooms and common areas?
- 5We are very impressed by the activity programs mentioned here; could you share a few examples of how you tailor these social events to keep residents engaged and active?
- 6In the event of a sudden medical need, what is your facility's protocol for escalating care and keeping the family informed?
Personalized based on this facility's data
Key Review Excerpts
“My dad was put there for rehab … this place is short staffed .. no rehab and my dad sat in a wheelchair and declined … he ended getting Covid there as well… DO NOT put your love ones in their care”
“My mom was placed at Venetians after she test positive for COVID. She was only at this nightmare place 10 days thank God. No staff, they left my mom with dirty diapers and in 10 days she has 3 bed sores wounds one of them pretty big.”
“I highly recommend Venetian Gardens. The staff is amazing! The staff truly loves their residents and the residents are well taken of. The staff goes beyond to make sure each resident feels loved and safe.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Venetian Gardens has recurring issues with fire safety systems and emergency preparedness across multiple surveys, with one complaint from a family regarding resident property protection. The facility shows a pattern of deficiencies in fire safety equipment, emergency lighting, and sprinkler systems that have persisted from 2019 through 2025, though the provider has provided correction dates for all issues.
Aug 26, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Jan 15, 2025Routine5
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Sep 29, 2022Routine4
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Provide properly protected cooking facilities.
Sep 12, 2019Routine9
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Ownership & Operations
Who Operates This Facility
Venetian Gardens
for profit
Chain Affiliation
Foundations Health Solutions
63 facilities nationwide
Chain avg rating: 4.0/5 · Rank 11 of 60 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
58 reviews from families & visitors
Official Website
Visit venetian-gardens.net
Medicare data downloads
Original nursing home datasets
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