Florentine Gardens
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 43 Google reviews
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What this means for your family
Florentine Gardens offers a clean, engaging environment with a strong activities program that many families appreciate. However, due to recurring reports of communication difficulties and lapses in basic safety monitoring, we strongly advise families to visit frequently and maintain a hands-on role in overseeing their loved one's daily care and medication schedule.
Google Reviews
Google Reviews
43 reviews on Google“Florentine Gardens receives polarized feedback, with many families praising the facility's cleanliness, engaging activities, and compassionate care, while others report serious concerns regarding basic safety and responsiveness. While long-term residents and rehab patients often highlight a warm environment and professional staff, multiple reviewers have raised critical issues regarding neglect, medication errors, and difficulty reaching staff by phone. Families should be aware of these inconsistencies and maintain active involvement in their loved one's daily care.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Engaging activities and events
- Professional and caring social services
- Effective physical therapy department
Concerns
- Difficulty reaching staff via phone (mentioned by 3 reviewers)
- Neglect of basic safety (e.g., call buttons, hygiene) (mentioned by 4 reviewers)
- Medication management errors (mentioned by 2 reviewers)
- Inconsistent staffing levels (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how clean and well-maintained the facility is; could you show us around the common areas and the dining room?
- 2What kind of engaging activities or special events do you have planned for the residents this month?
- 3How do you ensure that medication is administered accurately and that there is a double-check process in place for every dose?
- 4In the event of a medical emergency during the night, what is the protocol for getting immediate assistance for a resident?
- 5How do you ensure that call buttons are always within reach and that staff responds promptly to resident needs?
- 6What is the best way for our family to stay in consistent contact with the nursing team if we have a quick question or update?
Personalized based on this facility's data
Key Review Excerpts
“The Aides and Nurses at this facility are so very kind. As a patient, I depended on Aides for most of my needs. They were prompt and friendly.”
“When issues have arisen the staff has been responsive and resolved the problem. I visit dad several times a week and communicate with the staff regularly.”
“My grandmother was left without a call button to ask for help when needed—an essential feature for her care and safety.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Florentine Gardens has a pattern of deficiencies across multiple surveys, with recurring issues in care planning, infection control, and medication management appearing in both 2019 and 2022 inspections. The facility also shows persistent problems with safety systems including electrical, fire safety, and emergency power equipment. While all deficiencies have correction dates, the repeat violations in core care areas suggest ongoing operational challenges families should consider.
Jun 5, 2025Routine5
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Aug 1, 2022Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 11, 2019Routine9
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Florentine Gardens
for profit
Chain Affiliation
Foundations Health Solutions
63 facilities nationwide
Chain avg rating: 4.0/5 · Rank 46 of 60
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
43 reviews from families & visitors
Official Website
Visit florentine-gardens.net
Medicare data downloads
Original nursing home datasets
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