Twin Lakes
Strong Medicare quality ratings; families often praise well-maintained, clean facilities. Still worth an in-person visit.
based on 18 Google reviews
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What this means for your family
While Twin Lakes offers a clean and attractive environment for independent living, the recurring reports of neglect and dismissive management in skilled nursing and memory care are significant red flags. We strongly advise families to conduct unannounced visits and speak directly with current residents' families to verify if staffing and communication issues have been addressed.
Google Reviews
Google Reviews
18 reviews on Google“Twin Lakes presents a significant divide between its physical appearance and the quality of care provided. While some families appreciate the well-maintained grounds and independent living options, multiple reviewers report serious concerns regarding staff attentiveness, neglect in memory care, and a dismissive management culture.”
Quality Themes
Tap a score for detailsStrengths
- Well-maintained, clean facilities
- Warm and welcoming physical atmosphere
- Accommodating for independent living residents
Concerns
- Neglectful or inattentive nursing staff (mentioned by 4 reviewers)
- Dismissive management and lack of follow-up on complaints (mentioned by 3 reviewers)
- Unfriendly or rude staff interactions (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how clean and well-maintained the facility is; how do you ensure the common areas stay so welcoming for residents?
- 2I noticed the management team is very active in responding to feedback; what is the best way for our family to communicate any concerns or suggestions to you?
- 3How do you ensure that the nursing staff remains attentive to each resident's specific needs throughout the day and night?
- 4What specific protocols are in place to handle medical emergencies or sudden changes in a resident's health after hours?
- 5Could you tell us more about the daily activities and social engagement opportunities available for residents?
- 6How does the facility approach personalized care for residents who are transitioning from independent living to needing more assistance?
Personalized based on this facility's data
Key Review Excerpts
“It was like walking on eggshells with the staff if you ever ask them to do anything like they were being put out. They would constantly make false promises that they would correct things that the family complained about and everything was dismissed.”
“Looks like a nice place, nice buildings, pretty clean- looks are deceiving. Needs new management. Staff is not friendly or attentive.”
“Experience with my Mom has been excellent. She is in a independent apartment and the staff is very accommodating.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
9
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Twin Lakes has 11 deficiencies across 3 surveys, all corrected by the facility. The main issues involve fire safety systems (sprinklers, alarms, exit doors) and some problems with care planning and family notifications. Most deficiencies occurred in 2021, with only one recent heating system issue in 2024, suggesting improved compliance over time.
Jun 6, 2024Routine1
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Jul 8, 2021Routine9
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 7, 2019Routine1
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Twin Lakes
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit lec.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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