The Laurels of Kettering
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 158 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (14 vs median 8.0)
- High staff turnover (73%)
- High RN turnover (68%)
Bottom 25% in OH · Below recommended RN staffing · Very high staff turnover · Below chain average · $64,575 in fines
What this means for your family
While the facility is visually appealing and has a strong administrative and therapy team, the recurring reports of nursing neglect and medication errors are significant red flags. If you choose this facility, ensure you have a family member present frequently to monitor care, and specifically request a care plan that addresses call-light response times and hygiene protocols.
Google Reviews
Google Reviews
158 reviews on Google“The Laurels of Kettering presents a stark contrast in experiences, with many families praising the facility's cleanliness, friendly administrative staff, and effective rehabilitation services. However, a significant number of reviewers report critical failures in basic care, including slow response times to call lights, medication management errors, poor hygiene, and neglect of bedridden patients. Families should be aware that while the facility is often described as beautiful and welcoming, there are recurring, serious concerns regarding the consistency and quality of nursing care.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and helpful administrative/office staff
- Effective physical and occupational therapy
- Welcoming atmosphere and lobby
Concerns
- Neglect and poor hygiene (e.g., failure to bathe, changing linens/diapers) (mentioned by 9 reviewers)
- Slow or non-existent response to call lights (mentioned by 7 reviewers)
- Medication management errors or withholding of prescribed meds (mentioned by 6 reviewers)
- Poor quality, cold, or incorrect meals (mentioned by 6 reviewers)
- Inattentive or rude nursing/aide staff (mentioned by 8 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 144 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your team is very active in responding to online feedback; how do you use that family input to improve the daily care and communication experience for residents?
- 2Given that physical and occupational therapy are highlighted as strengths here, how do you ensure that same level of dedicated attention carries over into daily hygiene routines and assistance with personal care?
- 3What specific protocols are in place to ensure that call lights are answered promptly and that residents receive timely assistance when they need it most?
- 4With medication management being a critical part of a resident's health, could you walk me through the safety checks and oversight you have in place to ensure prescriptions are administered correctly and on time?
- 5I see that dining is an area you are working to improve; what steps are you taking to ensure that meals are served at the right temperature and meet the specific nutritional or dietary preferences of each resident?
- 6How does your nursing and aide staff receive ongoing training to ensure they are providing the most compassionate and attentive support to residents throughout their shifts?
Personalized based on this facility's data
Key Review Excerpts
“My nurse very limited English very hard to understand NO FOOD KITHCHEN CLOSED, MEDICATIONS WERE TO COME FROM PHARMACY BUT SAID IT COULD BE NEXT DAY, INSULIN FOR DIABETES NEEDED BADLY NONE WAS AVAILABLE”
“Aside from nobody knowing what each other is doing, the rooms are filthy. Trash is never emptied. Linens are changed only twice weekly. The floors are disgusting. As far as food goes, it’s better left on the tray.”
“The staff truly care for their residents! Everyone is always welcoming and have a smile on their face when you walk in.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring deficiencies across multiple surveys, with families filing 23 complaints that triggered additional inspections. The most problematic areas include infection control, medication management, and basic care quality, with issues persisting across multiple years despite corrections. While all violations show correction dates, the repeated nature of problems in critical care areas like preventing infections and medication errors suggests ongoing systemic challenges that warrant careful consideration.
Apr 23, 2026Complaint7
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 2, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 17, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 16, 2025Routine15
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Jun 16, 2025Complaint3
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 30, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Jun 16, 2025
$41,974
Ownership & Operations
Who Operates This Facility
The Laurels of Kettering
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
83 facilities nationwide
Chain avg rating: 2.9/5 · Rank 54 of 84
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
158 reviews from families & visitors
Official Website
Visit cienahealthcare.com
Medicare data downloads
Original nursing home datasets
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