Laurels of West Carrollton the
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 247 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- Above-median deficiencies (14 vs median 8.0)
- High staff turnover (56%)
- High RN turnover (67%)
Below average in OH · Below recommended RN staffing · No penalties on record
What this means for your family
The Laurels of West Carrollton is highly regarded for its therapy department and compassionate nursing leadership. However, families should be aware of reports regarding inconsistent call-light response times and communication gaps during medical incidents. We recommend scheduling a tour and asking specifically about their protocol for reporting patient falls and how they handle off-hours staffing coverage.
Google Reviews
Google Reviews
247 reviews on Google“The Laurels of West Carrollton receives high praise for its dedicated therapy department, attentive nursing staff, and efficient admissions process. However, some families have reported serious concerns regarding inconsistent care, cleanliness, and communication lapses during medical emergencies or transitions.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Compassionate and attentive nursing staff
- Efficient and welcoming admissions process
- Proactive transportation department
Concerns
- Slow response times to call lights and patient needs (mentioned by 3 reviewers)
- Inconsistent cleanliness and hygiene in patient rooms (mentioned by 3 reviewers)
- Poor communication regarding medical incidents or facility transfers (mentioned by 3 reviewers)
- Inadequate meal quality or portion sizes (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 212 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that same communication style to keep families updated when a resident has a medical incident or transfer?
- 2With the therapy department being such a standout feature here, how do you integrate those physical and occupational therapy sessions into a resident's daily schedule?
- 3What steps does your team take to ensure that call light response times remain consistent throughout the different shifts?
- 4Could you walk me through your current process for maintaining room cleanliness and hygiene to ensure residents always have a comfortable living environment?
- 5Since I see you have a dedicated transportation department, how do you balance those external appointments with the daily social activities offered within the facility?
- 6How do you gather and incorporate resident feedback to ensure that meal quality and portion sizes are meeting their nutritional needs and preferences?
Personalized based on this facility's data
Key Review Excerpts
“The staffing and Nurses were of top quality in helping the patience in the normal routine. The Therapy group did an excellent job in working and doing exercises during my stay.....”
“My mom fell in the Memory Care Unit and laid for hours on the floor. The staff had moved her walker and placed a wheelchair by her bed! Her fall was not reported to Ohio Department of Health.”
“I think they must be short staffed like everywhere else. Mom pulled the nurse request switch 3 times before being assisted (appx 1 time per hour, so it took them 3 hours to get to her).”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing complaints that triggered 10 of the 50 deficiencies, including recent issues with protection from abuse and neglect. The most recurring problems involve medication management, care planning, and infection control, with medication errors and pharmacy services appearing repeatedly across multiple surveys from 2019 to 2025. While all deficiencies show correction dates, the persistence of similar issues over six years suggests ongoing challenges with consistent quality care.
Mar 19, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Dec 30, 2025Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Sep 9, 2025Routine9
Environmental Deficiencies
Have policies on smoking.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 9, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Dec 16, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Apr 23, 2024Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Laurels of West Carrollton the
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
83 facilities nationwide
Chain avg rating: 2.9/5 · Rank 32 of 84
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
247 reviews from families & visitors
Official Website
Visit laurelsofwestcarrollton.com
Medicare data downloads
Original nursing home datasets
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