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Nursing HomeMedicaid Top Rated

The Laurels of Greentree Ridge

Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.

70 Sweeten Creek Road, Asheville, NC 2880390 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 122 Google reviews

5
4
3
2
1
The Laurels of Greentree Ridge Nursing Home in Asheville, NC — Street View
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What this means for your family

The Laurels of Greentree Ridge is highly regarded for its physical therapy program, making it a strong candidate for short-term recovery. However, families should be aware of persistent reports regarding slow call bell response times and inconsistent hygiene care. We strongly recommend visiting during off-hours and asking management specifically how they ensure timely assistance for residents who cannot call for help themselves.

Google Reviews

Google Reviews

122 reviews on Google
The Laurels of Greentree Ridge receives high praise for its physical therapy department and the compassionate, friendly nature of many staff members, particularly regarding short-term rehabilitation. However, there is a recurring pattern of serious concerns regarding slow response times to call bells, inconsistent hygiene care, and poor food quality, which have led some families to remove their loved ones early.

Quality Themes

Tap a score for details
Food3.0Staff7.0Clean8.0Activities9.0Meds4.0MemoryN/AComms5.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy
  • Clean and well-maintained facility environment
  • Friendly and compassionate nursing staff
  • Welcoming atmosphere for family visits

Concerns

  • Excessive wait times for call bell responses (mentioned by 9 reviewers)
  • Poor food quality and lack of variety (mentioned by 6 reviewers)
  • Inconsistent hygiene care and toileting assistance (mentioned by 5 reviewers)
  • Lack of communication between staff members (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'18(2)'20(6)'22(3)'24(14)'26(20)

Distribution · 116 analyzed

5
81
4
9
3
7
2
5
1
14

How They Respond to Reviews

98%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that you are very active in responding to feedback online; how do you use that family input to make tangible improvements to the daily experience here?
  • 2Given the importance of timely assistance, what is your current protocol for managing call bells to ensure residents get the help they need promptly?
  • 3We understand that nutrition is a big part of quality of life; what steps are you taking to improve the variety and quality of the meals served in the dining room?
  • 4With the focus on high-quality physical and occupational therapy here, how do you ensure that the nursing staff and therapy team communicate effectively to coordinate a resident's daily care?
  • 5Could you walk me through how your team manages medication administration and ensures accuracy for residents with complex health needs?
  • 6To help us understand the day-to-day environment, what kind of social activities or engagement programs do you have in place to keep residents active and connected?

Personalized based on this facility's data


Key Review Excerpts

The one thing they need to work on is answering the call bell I am type 1 diabetic and have been in different hospitals in my life time and THE LAURELS IN ASHEVILLE WERE THE BEST if I ever need help again I would deffintely go back!!!!!

Rehab patient · 2024★★★★★

My mother is in terrible pain and is currently being neglected. She was transferred to your facility nearly 10-hours ago after having a joint replacement operation only yesterday, and you have not administered any medication.

Memory care family member · 2023★★☆☆☆

Rehab therapists were very good, some CNAs were also good, i.e. Morgan and Dee Dee. But very often there was excessive wait time when you ring the call bell. Cleanliness was sometimes an issue. Information pertinent to patient was rarely communicated to other staff.

Long-term resident's family · 2025★★☆☆☆
Source: 122 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.87hrs
OK
Registered nurses for medical care
Total Nursing
3.78hrs
92%
All nurses + aides combined
Staff Turnover
42%
Lower is better (< 30% = good)
RN Turnover
12%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

15

measures

Worse Than Avg

1

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.7%
Better than Avg
Here
1.7%
US
12.1%
NC
5.4%
Buncombe
2.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.0%
Better than Avg
Here
10.0%
US
15.4%
NC
14.1%
Buncombe
18.1%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.6%
Better than Avg
Here
98.6%
US
95.5%
NC
94.1%
Buncombe
92.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility96.4%
Better than Avg
Here
96.4%
US
93.4%
NC
91.7%
Buncombe
90.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility20.5%
Worse than Avg
Here
20.5%
US
15.3%
NC
20.2%
Buncombe
19.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility12.1%
Better than Avg
Here
12.1%
US
14.4%
NC
16.4%
Buncombe
17.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.4%
Better than Avg
Here
98.4%
US
81.8%
NC
80.1%
Buncombe
77.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility93.8%
Better than Avg
Here
93.8%
US
79.7%
NC
78.1%
Buncombe
74.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
1.6%
NC
1.5%
Buncombe
2.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
Well below state avg (5.6)
4 complaint-triggered

This facility has recurring problems with fire safety systems and resident protection, with families filing four complaints about abuse prevention and reporting failures. The most persistent issues involve fire safety equipment (sprinkler systems, smoke barriers, alarm systems), resident assessment and care planning, and protection from abuse and neglect. While the facility reports correcting deficiencies, fire safety problems have recurred across multiple surveys, suggesting ongoing maintenance challenges that families should discuss during visits.

May 7, 2025Routine
5
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Feb 27, 2024Routine
13
0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0271Potential for harm · IsolatedCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0281Potential for harm · IsolatedCorrected

Egress Deficiencies

Install proper backup exit lighting.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Feb 27, 2024Complaint
2
0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Dec 7, 2023Complaint
2
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Dec 8, 2022Routine
7
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Laurels of Greentree Ridge

Organization Type

for profit

Chain Affiliation

Chain Name

Ciena Healthcare/laurel Health Care

Chain Size

83 facilities nationwide

Chain avg rating: 2.9/5 · Rank 14 of 84 (Best)

Ownership & Management

Owners

Qazi, Mohammad

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Qazi, MohammadOfficer / DirectorKhan, AnisOfficer / DirectorQazi, MohammadOfficer / DirectorStobb, DavidOfficer / DirectorLaurel Health Care CompanyManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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