The Laurels of Greentree Ridge
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 122 Google reviews

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What this means for your family
The Laurels of Greentree Ridge is highly regarded for its physical therapy program, making it a strong candidate for short-term recovery. However, families should be aware of persistent reports regarding slow call bell response times and inconsistent hygiene care. We strongly recommend visiting during off-hours and asking management specifically how they ensure timely assistance for residents who cannot call for help themselves.
Google Reviews
Google Reviews
122 reviews on Google“The Laurels of Greentree Ridge receives high praise for its physical therapy department and the compassionate, friendly nature of many staff members, particularly regarding short-term rehabilitation. However, there is a recurring pattern of serious concerns regarding slow response times to call bells, inconsistent hygiene care, and poor food quality, which have led some families to remove their loved ones early.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean and well-maintained facility environment
- Friendly and compassionate nursing staff
- Welcoming atmosphere for family visits
Concerns
- Excessive wait times for call bell responses (mentioned by 9 reviewers)
- Poor food quality and lack of variety (mentioned by 6 reviewers)
- Inconsistent hygiene care and toileting assistance (mentioned by 5 reviewers)
- Lack of communication between staff members (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 116 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that you are very active in responding to feedback online; how do you use that family input to make tangible improvements to the daily experience here?
- 2Given the importance of timely assistance, what is your current protocol for managing call bells to ensure residents get the help they need promptly?
- 3We understand that nutrition is a big part of quality of life; what steps are you taking to improve the variety and quality of the meals served in the dining room?
- 4With the focus on high-quality physical and occupational therapy here, how do you ensure that the nursing staff and therapy team communicate effectively to coordinate a resident's daily care?
- 5Could you walk me through how your team manages medication administration and ensures accuracy for residents with complex health needs?
- 6To help us understand the day-to-day environment, what kind of social activities or engagement programs do you have in place to keep residents active and connected?
Personalized based on this facility's data
Key Review Excerpts
“The one thing they need to work on is answering the call bell I am type 1 diabetic and have been in different hospitals in my life time and THE LAURELS IN ASHEVILLE WERE THE BEST if I ever need help again I would deffintely go back!!!!!”
“My mother is in terrible pain and is currently being neglected. She was transferred to your facility nearly 10-hours ago after having a joint replacement operation only yesterday, and you have not administered any medication.”
“Rehab therapists were very good, some CNAs were also good, i.e. Morgan and Dee Dee. But very often there was excessive wait time when you ring the call bell. Cleanliness was sometimes an issue. Information pertinent to patient was rarely communicated to other staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring problems with fire safety systems and resident protection, with families filing four complaints about abuse prevention and reporting failures. The most persistent issues involve fire safety equipment (sprinkler systems, smoke barriers, alarm systems), resident assessment and care planning, and protection from abuse and neglect. While the facility reports correcting deficiencies, fire safety problems have recurred across multiple surveys, suggesting ongoing maintenance challenges that families should discuss during visits.
May 7, 2025Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Feb 27, 2024Routine13
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 27, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 7, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Dec 8, 2022Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Ownership & Operations
Who Operates This Facility
The Laurels of Greentree Ridge
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
83 facilities nationwide
Chain avg rating: 2.9/5 · Rank 14 of 84 (Best)
Ownership & Management
Owners
Qazi, Mohammad
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
122 reviews from families & visitors
Official Website
Visit cienahealthcare.com
Medicare data downloads
Original nursing home datasets
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