Elevate Health and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 10 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (78%)
- High RN turnover (80%)
Bottom 25% in NC · Below recommended RN staffing · Very high staff turnover · Worst in ASCENT HEALTHCARE MANAGEMENT chain · $219,560 in fines
What this means for your family
The facility is highly regarded for its frontline nursing and therapy teams, which are consistently praised for their attentiveness. However, families should be aware of reported management challenges and are encouraged to ask specific questions about administrative oversight during their facility tour.
Google Reviews
Google Reviews
10 reviews on Google“Elevate Health and Rehabilitation receives praise for its dedicated nursing, therapy, and CNA staff who are described as friendly and attentive. However, significant concerns exist regarding facility management, with reviewers suggesting that leadership issues undermine the quality of care despite the efforts of the frontline staff.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and attentive nursing staff
- Effective physical therapy services
- Engaging activities program
Concerns
- Poor facility management and leadership
Rating Trends
Tap a year to see what changed
Distribution · 10 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent feedback regarding facility management, what steps are being taken to improve leadership oversight and communication with families?
- 2I noticed the facility has a 1-star rating for staffing; how do you ensure consistent, high-quality care for all 120 residents during shift changes?
- 3The physical therapy department is highly regarded here; how do you integrate those services into the daily routine for residents recovering from surgery?
- 4With the current focus on improving health inspection outcomes, what specific quality assurance measures have been implemented in the last few months?
- 5The activities program sounds very engaging; could you walk me through a typical week of events and how you encourage residents to participate?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and how quickly do you notify family members?
Personalized based on this facility's data
Key Review Excerpts
“I had a great and wonderful time with activities and physical therapy. The nursing staff and CNAs was friendly and attentive.”
“The staff at this location are excellent, but management is less than satisfying. The “facility administrator” should have other jobs than watching staff like a hawk and perhaps should be managing her facility much better than she is.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints about this facility, triggering 28 of its 60 deficiencies across multiple surveys. The most concerning issues involve medication management errors, infection control problems, and quality of care deficiencies including wound care and safety supervision. While the facility has addressed individual violations when cited, the pattern of repeated complaints and deficiencies in core care areas suggests ongoing quality concerns that families should carefully consider.
Dec 22, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 2, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Sep 2, 2025Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Aug 7, 2024Complaint11
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 7, 2024Routine11
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Apr 10, 2024Complaint4
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Federal Penalties
Fine
Sep 2, 2025
$17,345
Fine
Aug 7, 2024
$139,932
Fine
Apr 10, 2024
$17,069
Ownership & Operations
Who Operates This Facility
Elevate Health and Rehabilitation
for profit
Chain Affiliation
Ascent Healthcare Management
6 facilities nationwide
Chain avg rating: 2.0/5 · Rank 5 of 6 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit elevatenhr.com
Medicare data downloads
Original nursing home datasets
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