Stonecreek Health and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 51 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (5 vs median 4.0)
- High RN turnover (57%)
Below average in NC · Below recommended RN staffing · Worst in SANSTONE HEALTH & REHABILITATION chain · $38,431 in fines
What this means for your family
While the facility has a strong rehabilitation team and many staff members are highly regarded, there is a recurring pattern of neglect during night shifts and inconsistent hygiene care. If you choose this facility, we strongly recommend visiting during off-hours and ensuring a clear communication plan is in place with the nursing management to monitor your loved one's daily needs.
Google Reviews
Google Reviews
51 reviews on Google“StoneCreek Health and Rehabilitation receives highly polarized feedback, with many families praising the dedicated therapy team and individual staff members for their kindness and professionalism. However, there are recurring, serious allegations regarding neglect, poor hygiene, inconsistent night-shift care, and issues with food quality that potential families must investigate thoroughly.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Warm and attentive daytime nursing staff
- Responsive and professional administration
- Clean and well-maintained facility environment
Concerns
- Inconsistent hygiene and bathing schedules (mentioned by 6 reviewers)
- Poor night-shift staffing and responsiveness (mentioned by 4 reviewers)
- Poor food quality and meal service issues (mentioned by 3 reviewers)
- Negligent care or failure to address medical needs (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 52 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how clean and well-maintained the facility looks; what specific cleaning protocols do you have in place for resident rooms and common areas?
- 2We noticed the administration is very responsive to feedback; how do you ensure that important concerns are communicated effectively between the night shift and the daytime nursing staff?
- 3Can you tell us more about how the daily bathing and hygiene routines are managed to ensure every resident stays on a consistent schedule?
- 4With the highly-rated therapy team here, how do you coordinate physical and occupational therapy sessions with a resident's daily medical care?
- 5How does the facility handle medical emergencies or urgent care needs during the overnight hours when the staffing levels change?
- 6What does a typical day of meals and social activities look like for the residents here?
Personalized based on this facility's data
Key Review Excerpts
“The physical, occupational and speech therapy staff were great. There also were several staff members during the day that were helpful and attentive.”
“The girls that was helping change her the last time I went was taking care of her from the heart not just like it was their job.”
“My mother is a longer term patient she had went over 8 months without going in the shower. They use to have shower logs and I went back one afternoon and every entry said refused.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
StoneCreek Health and Rehabilitation has recurring issues across three surveys, with five complaint-triggered deficiencies indicating families have filed reports about care concerns. The facility shows persistent problems with fire safety systems, medication management, and food handling that repeat across multiple inspections. While all deficiencies are marked as corrected, the pattern of recurring violations in critical areas like safety systems and pharmacy services suggests ongoing operational challenges that families should carefully consider.
Apr 14, 2025Routine5
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Apr 14, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 22, 2023Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Dec 22, 2023Complaint4
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Jun 29, 2022Routine9
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Federal Penalties
Fine
Apr 14, 2025
$38,431
Ownership & Operations
Who Operates This Facility
Stonecreek Health and Rehabilitation
for profit
Chain Affiliation
Sanstone Health & Rehabilitation
18 facilities nationwide
Chain avg rating: 4.1/5 · Rank 16 of 17 (Worst)
Ownership & Management
Owners
Sprenger, Christopher
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
51 reviews from families & visitors
Official Website
Visit stonecreek.sanstonehealth.com
Medicare data downloads
Original nursing home datasets
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