The Laurels of Summit Ridge
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 107 Google reviews
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What this means for your family
This facility is highly regarded for its physical and occupational therapy programs, making it a strong candidate for short-term rehab. However, families should exercise caution regarding long-term care; please conduct a thorough tour and ask specifically about current staff-to-patient ratios and how they handle dietary restrictions, as these are recurring points of failure in recent reviews.
Google Reviews
Google Reviews
107 reviews on Google“The Laurels of Summit Ridge receives highly polarized feedback, with many families praising the physical and occupational therapy teams for successful recovery outcomes. However, significant concerns persist regarding chronic understaffing, inconsistent hygiene, and poor communication, particularly outside of the rehab department. Families should be aware that while the facility is often recommended for short-term rehabilitation, long-term care experiences appear less consistent.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Attentive and caring nursing staff (in specific cases)
- Clean and well-maintained facility environment
- Strong administrative support for admissions
Concerns
- Chronic understaffing leading to slow response times (mentioned by 5 reviewers)
- Inconsistent hygiene and personal care for residents (mentioned by 4 reviewers)
- Poor food quality and failure to follow dietary restrictions (mentioned by 4 reviewers)
- Unprofessional or rude communication from front desk/reception (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 109 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that resident and family input to improve the daily dining experience and ensure dietary restrictions are consistently followed?
- 2Given that physical and occupational therapy are noted as strengths here, how do you integrate those services into the daily routine for residents who need extra support?
- 3With a 4-star staffing rating, how do you ensure that nursing staff remain available to respond promptly to call lights during peak hours or shift changes?
- 4Could you walk me through your current process for medication management to ensure accuracy and consistency, especially given the importance of resident safety?
- 5What steps does the facility take to ensure that personal hygiene and daily grooming needs are met with the same level of care that your therapy team provides?
- 6How does your team handle communication and updates with families during medical emergencies or changes in a resident's health status?
Personalized based on this facility's data
Key Review Excerpts
“The OT and PT staff were great, and everyone was very pleasant. However, the nurses were understaffed and could not maintain mom's basic health needs.”
“The kitchen rarely followed her mechanical soft diet. Her slip even said 'no bread at any time'. Probably 50% of the time, there was bread on her plate.”
“The nurse had not gotten my medications from the pharmacy so she took medication from another patient to give me.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints triggering four deficiencies, including serious concerns about accident prevention, medication errors, and daily care assistance. This facility has recurring problems with fire safety systems, infection control, and food safety across multiple surveys, though all deficiencies have been corrected. The pattern of repeated safety and care issues, combined with complaint investigations, suggests families should visit carefully and ask specific questions about these ongoing problem areas.
Jul 2, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 15, 2025Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
May 15, 2025Complaint3
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Mar 21, 2024Routine11
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Feb 2, 2023Routine13
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Ownership & Operations
Who Operates This Facility
The Laurels of Summit Ridge
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
83 facilities nationwide
Chain avg rating: 2.9/5 · Rank 41 of 84
Ownership & Management
Owners
Qazi, Mohammad
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
107 reviews from families & visitors
Official Website
Visit cienahealthcare.com
Medicare data downloads
Original nursing home datasets
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