The Grove Care and Wellness
Strong Medicare quality ratings; families often praise outstanding rehabilitation and physical therapy team. Still worth an in-person visit.
based on 132 Google reviews
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What this means for your family
This facility is an excellent choice for patients requiring intensive physical or occupational therapy, as the rehab team is consistently praised. However, families should closely monitor medication administration and dietary requirements, and verify that all transportation arrangements for outside appointments are confirmed in writing.
Google Reviews
Google Reviews
132 reviews on Google“The Grove Care and Wellness is highly regarded for its exceptional physical therapy team and a nursing staff that many families describe as kind, professional, and attentive. While many residents praise the clean and welcoming environment, some families have reported serious concerns regarding medication errors, inconsistent transportation for medical appointments, and issues with the quality of food.”
Quality Themes
Tap a score for detailsStrengths
- Outstanding rehabilitation and physical therapy team
- Clean, tidy, and well-maintained facility
- Compassionate and friendly nursing staff
- Welcoming and professional atmosphere
Concerns
- Inconsistent medication management and dietary adherence (mentioned by 2 reviewers)
- Issues with transportation for off-site medical appointments (mentioned by 2 reviewers)
- Subpar food quality and nutritional variety (mentioned by 3 reviewers)
- Reports of missing personal belongings or valuables (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 125 analyzed
How They Respond to Reviews
The owner frequently uses the reviewer's name and acknowledges specific staff members mentioned in the reviews. While most responses are warm and personalized, some follow a repetitive template for 5-star ratings.
Questions for Your Tour
- 1We've heard wonderful things about your rehabilitation and physical therapy team; could you tell us more about how they work with residents to maintain mobility?
- 2How do you ensure that medication schedules are strictly followed and that dietary needs are met for every resident?
- 3What steps are in place to ensure that residents' personal belongings and valuables are kept secure and accounted for?
- 4Could you describe the variety of meals provided and how you plan for nutritional diversity in the dining hall?
- 5How do you coordinate transportation for residents who have medical appointments or visits outside of the facility?
- 6What is the process for handling medical emergencies or urgent care needs during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The Grove Care and Wellness Center in Riverside is by far the best, professional staff and clean environment. From the receptionist as you enter the door, to 2nd floor nursing team, and whole crew in therapy they are friendly, courteous and respectful of the patients and residents...”
“My Mom was sent here from the Hospital, and she is so happy, she loves it, she says the staff is attentive and come as soon as she calls, the food is really good and there's many activities to do, the place is very nice too”
“The rehab team at The Grove is outstanding and consistently provides both in-patient and out-patient care for physical and occupational therapy and speech. The rehab team truly cares for their patients and goes above and beyond”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
9
measures
4
measures
1
measures
Residents with pressure sores (bedsores)
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with a long-term catheter
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced recurring challenges across 29 deficiencies in 9 surveys, with families filing 6 complaints that triggered investigations. The most persistent issues involve food safety and kitchen operations, medication management, and appropriate treatment and care. While all deficiencies show correction dates, the pattern of repeated problems in food safety and care planning suggests ongoing operational challenges that families should discuss during visits.
Apr 9, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 25, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jan 30, 2025Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 17, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 13, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nov 4, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
The Grove Care and Wellness
for profit
Chain Affiliation
The Ensign Group
342 facilities nationwide
Chain avg rating: 3.2/5 · Rank 34 of 328 (Best)
Ownership & Management
Owners
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
132 reviews from families & visitors
Official Website
Visit thegrovecare.com
Medicare data downloads
Original nursing home datasets
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