Riverside Behavioral Healthcare Center
Strong Medicare quality ratings; families often praise attentive social work staff. Still worth an in-person visit.
based on 27 Google reviews
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What this means for your family
While some staff members like the social work team are highly regarded, the facility has significant documented issues regarding patient safety and communication. If you choose this facility, you must closely monitor for any unannounced transfers and verify all billing statements against services actually received.
Google Reviews
Google Reviews
27 reviews on Google“Families should approach this facility with significant caution due to serious allegations of patient injury, lack of communication regarding transfers, and poor facility maintenance. While some reviewers praise the kindness of specific social workers and the attentiveness of certain staff members, others describe an environment of unprofessionalism and inadequate care.”
Quality Themes
Tap a score for detailsStrengths
- Attentive social work staff
- Compassionate care from specific team members
- Engaging activities for patient reintegration
Concerns
- Unprofessional staff behavior and verbal mistreatment of patients (mentioned by 2 reviewers)
- Poor facility maintenance including pests and water temperature issues
- Lack of communication regarding patient transfers
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about your social work team and the activities you offer; could you tell me more about how you keep residents engaged in their daily routines?
- 2How does the facility handle communication with families, especially when there are updates regarding a resident's care or a transfer to another unit?
- 3What specific steps is the maintenance team taking to ensure the facility stays clean, comfortable, and well-maintained for the residents?
- 4Can you walk me through the protocol for handling medical emergencies or changes in a resident's health status during the night shift?
- 5What kind of training do you provide to your staff to ensure every team member maintains a professional and compassionate environment for the residents?
- 6How do you ensure that the water temperature and room environments are consistently monitored for resident comfort and safety?
Personalized based on this facility's data
Key Review Excerpts
“I frequently visit the Riverside Behavioral Health Center on a professional basis, and I have had the pleasure of working with Sarahi Cruz. As the facility social worker Sarahi is always kind and helpful. She is most attentive and professional.”
“The staff transfers your family without telling you and don’t tell you where they go! Staff is rude and unprofessional. My aunt got a black eye while being here.”
“This place sucks!!! The staff are mean and there's roaches and there's no warm water either piping hot or cold! I had to stay there for a year and it was the worst experience ever.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
15
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring deficiencies across multiple care areas, with families filing 7 complaints that triggered federal investigations. The most persistent problems involve treatment and care quality, fire safety systems, and food service operations. Issues appear to recur across surveys despite corrections, particularly with sprinkler systems, fire alarms, and therapeutic care protocols. Recent complaints in 2024-2025 involved resident abuse protection and pain management failures, indicating ongoing care quality concerns families should carefully consider.
Nov 6, 2025Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nov 6, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Aug 19, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 3, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 7, 2024Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Oct 29, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Riverside Behavioral Healthcare Center
for profit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit riversidehcc.com
Medicare data downloads
Original nursing home datasets
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