Community Care on Palm
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 15 Google reviews
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What this means for your family
While some families report successful rehabilitation and kind staff, the most recent reviews contain devastating allegations of medical neglect and poor hygiene. If you choose this facility, you must maintain rigorous, daily oversight of clinical care and wound management to ensure safety.
Google Reviews
Google Reviews
15 reviews on Google“Families should exercise extreme caution due to severe allegations of medical neglect, infection mismanagement, and poor hygiene. While some long-term visitors praise the kindness of the staff and the facility's atmosphere, recent reviews highlight critical failures in clinical care and administration.”
Quality Themes
Tap a score for detailsStrengths
- Kind and helpful staff members
- Clean and beautiful facility environment
- Friendly and educated nursing professionals
Concerns
- Severe medical neglect and mismanagement of clinical care
- Issues with facility cleanliness and hygiene
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about how kind and helpful the staff members are here; how do you ensure that this level of personal care is maintained across all shifts?
- 2With the recent focus on health inspections, what specific steps has the facility taken to address and resolve the recent state violations?
- 3How does the nursing team manage clinical care and medication administration to ensure no details are missed during busy shifts?
- 4What are your current protocols for maintaining high standards of cleanliness and hygiene in the resident rooms and common areas?
- 5How do you ensure that families are kept consistently informed and updated regarding any changes in a resident's health or daily needs?
- 6Could you tell us more about the daily activities and social opportunities available to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“THIS PLACE SAVED MY AUNTS LIFE!! I will be forever grateful for the fantastic care she received. They did so awesome that she is going home next week!!”
“Didn’t care for my mom properly and allowed her to go from improving the first few weeks after her cancer surgery to contracting an infection from the improperly cared for JP drain and were too stupid to take her to the hospital.”
“The staff is super friendly, very caring for their residents and educated in their field!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
9
measures
2
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 22 complaints triggering inspections that revealed serious concerns about abuse protection, safety hazards, and medication management. The facility shows recurring patterns in dining services, resident protection from abuse, and medication oversight across multiple surveys spanning 2022-2025. While all documented deficiencies report correction dates, the persistent nature of complaints and repeated violations in critical safety areas warrant careful consideration during visits.
Dec 22, 2025Complaint1
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nov 25, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Apr 11, 2025Routine9
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nov 5, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 4, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 27, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Nov 28, 2023
$33,540
Ownership & Operations
Who Operates This Facility
Community Care on Palm
for profit
Ownership & Management
Owners
Bercovich, Ezequiel
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit cconpalm.com
Medicare data downloads
Original nursing home datasets
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