Community Care and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 106 Google reviews
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What this means for your family
This facility is an excellent choice for physical rehabilitation, as the therapy team is consistently praised for their skill and encouragement. However, families must be vigilant regarding nursing care and communication; specifically, monitor for timely responses to call lights and ensure that all discharge instructions and medication details are clearly communicated and verified.
Google Reviews
Google Reviews
106 reviews on Google“Families seeking rehabilitation services will find a highly praised physical therapy team and several standout staff members like Daravy Perez. However, there are significant, recurring reports of nursing neglect, including delayed response to call lights and issues with hygiene care, as well as inconsistent communication from the front office.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy and rehab team
- Compassionate and dedicated resident relations staff
- Clean and well-maintained facility
- Professional and skilled wound care team
Concerns
- Slow nursing response times and call light neglect (mentioned by 4 reviewers)
- Inconsistent or rude communication from front office/administration (mentioned by 3 reviewers)
- Issues with patient hygiene and incontinence care (mentioned by 2 reviewers)
- Inaccurate medication documentation or management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 94 analyzed
How They Respond to Reviews
The owner provides personalized responses to positive reviews, often mentioning specific family members or staff members named in the text. For negative reviews, they use a consistent template to express empathy and request private contact information to resolve issues.
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy and wound care teams; could you tell us more about how those specialists work with residents on a daily basis?
- 2How does the nursing team manage call lights during the night shift to ensure residents get timely assistance?
- 3What specific steps are in place to ensure medication administration is documented accurately and checked by multiple staff members?
- 4Could you describe the current meal service and how you are working to improve the dining experience for residents?
- 5How does the administration team ensure that families are kept informed and that communication remains consistent and professional?
- 6What is your process for ensuring that personal hygiene and incontinence care are handled with dignity and on a regular schedule?
Personalized based on this facility's data
Key Review Excerpts
“From the moment she arrived we were greeted with friendly, caring staff that truly catered to her overall well-being. We are so grateful for everyone from the custodial staff up to the administrator - a well run, happy, caring place to be.”
“The physical therapist are amazing here and doing an amazing job! But the nurse my grandmother and her roommate have to deal with is not acceptable. My grandmother has to sit in her own feces and urine for over an hour.”
“The physical therapy department, and they were #1, always encouraging and patient. I cant say enough good things from all of them.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns, with families filing 17 complaints that triggered federal inspections. The most recurring problems involve accident prevention and safety hazards, pressure ulcer care, and infection control. Issues appear to persist across multiple years, with safety violations, medication management problems, and dining service deficiencies continuing into 2025. While the facility reports correcting violations, the pattern of repeated complaints and similar deficiencies suggests ongoing care quality challenges families should carefully evaluate.
Feb 5, 2026Complaint2
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Aug 28, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 9, 2025Routine21
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Construction Deficiencies
Use approved construction type or materials.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
May 9, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 7, 2025Complaint4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Nov 4, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Ownership & Operations
Who Operates This Facility
Community Care and Rehabilitation Center
for profit
Chain Affiliation
David Johnson
46 facilities nationwide
Chain avg rating: 3.2/5 · Rank 28 of 45
Ownership & Management
Owners
Community Care Rehab Center LLC
Owner · Organization
Johnson, Frank
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
106 reviews from families & visitors
Official Website
Visit communitycareandrehab.com
Medicare data downloads
Original nursing home datasets
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