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Nursing HomeMedicaid

The Greens at Pinehurst Rehabilitation & Living Ce

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

205 Rattlesnake Trail, Pinehurst, NC 28374120 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 243 Google reviews

5
4
3
2
1
The Greens at Pinehurst Rehabilitation & Living Ce Nursing Home in Pinehurst, NC — Street View
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What this means for your family

This facility is highly regarded for its friendly staff and clean environment, making it a strong contender for many families. However, given the recurring reports of slow response times and communication gaps during medical emergencies, we strongly advise you to ask for a clear plan on how they notify families of status changes and to monitor the care of your loved one closely during the first few weeks.

Google Reviews

Google Reviews

243 reviews on Google
The Greens at Pinehurst receives high praise for its professional, friendly, and attentive staff, with many families noting a clean and welcoming environment. However, there are significant, recurring reports of inconsistent care, including issues with hygiene, slow response times, and poor communication regarding medical status changes. While many visitors have positive experiences, families should be aware of these critical lapses in basic resident care.

Quality Themes

Tap a score for details
Food3.0Staff8.0Clean7.0Activities8.0Meds4.0MemoryN/AComms3.0ValueN/A

Strengths

  • Warm, professional, and attentive nursing staff
  • Clean and well-maintained facility
  • Helpful administrative and social work team
  • Strong rehabilitation therapy services

Concerns

  • Slow response times to call bells and basic needs (mentioned by 4 reviewers)
  • Poor communication regarding medical emergencies or status changes (mentioned by 3 reviewers)
  • Inconsistent room cleanliness and hygiene (mentioned by 3 reviewers)
  • Poor food quality and temperature (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

2344.62021(33)4.42022(53)4.32023(33)4.42024(34)4.62025(45)4.72026(7)

Distribution · 205 analyzed

5
158
4
24
3
5
2
5
1
13

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard wonderful things about the warmth and professionalism of your nursing staff; how do you ensure that level of care remains consistent across all shifts?
  • 2How does the team communicate with families regarding important updates or changes in a resident's medical status?
  • 3What steps are in place to ensure that call bells are answered promptly and that residents' basic needs are met right away?
  • 4Could you tell us more about the dining experience, specifically how you ensure meals are served at the right temperature and meet nutritional needs?
  • 5How do you manage the daily cleaning and hygiene schedules for the resident rooms to ensure everything stays well-maintained?
  • 6What kind of daily activities or social programs are available to keep residents engaged and connected with the community?

Personalized based on this facility's data


Key Review Excerpts

The nurse, named Laura, was really unbelievable. She took such good care of my mother

Long-term resident's family · 2024★★☆☆☆

Was not attentive to patient and they took patient to the ER and never reported it or called the family.

Family member · 2023★★★★★

The staff goes above and beyond to keep the patients with dignity and great care. Very impressed with each members performance.

Rehab patient's daughter · 2024★★★★★
Source: 243 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.53hrs
71%
Registered nurses for medical care
Total Nursing
3.54hrs
86%
All nurses + aides combined
Staff Turnover
57%
Lower is better (< 30% = good)
RN Turnover
60%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

6

measures

Mixed Results

1

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility21.8%
Worse than Avg
Here
21.8%
US
93.4%
NC
91.7%
Moore
99.7%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility75.9%
Worse than Avg
Here
75.9%
US
95.5%
NC
94.1%
Moore
98.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
15.3%
NC
20.2%
Moore
16.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility1.5%
Better than Avg
Here
1.5%
US
14.4%
NC
16.4%
Moore
14.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
NC
5.4%
Moore
4.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.1%
Better than Avg
Here
10.1%
US
19.5%
NC
21.5%
Moore
16.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility1.6%
Worse than Avg
Here
1.6%
US
79.8%
NC
78.1%
Moore
96.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility3.7%
Worse than Avg
Here
3.7%
US
81.8%
NC
80.1%
Moore
96.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
1.6%
NC
1.5%
Moore
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
1penalties
Well above state avg (5.6)
7 complaint-triggered
$41,844 in fines

This facility shows recurring problems in medication management, fire safety systems, and food handling that persist across all three surveys from 2022-2024, indicating systemic issues that families filed complaints about. The facility has faced 50 deficiencies total, with families reporting concerns about medication errors, pressure ulcer care, and safety hazards that triggered complaint investigations, though the facility has provided correction dates for all violations.

Mar 19, 2026Routine
6
0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0732Minimal · Widespread

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Mar 19, 2026Complaint
3
0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Dec 5, 2024Routine
7
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0947Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Sep 28, 2023Complaint
4
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Sep 28, 2023Routine
17
0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0625Minimal · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Jul 20, 2022Routine
4
0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Federal Penalties

Fine

Sep 28, 2023

$41,844

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Greens at Pinehurst Rehabilitation & Living Ce

Organization Type

for profit

Chain Affiliation

Chain Name

Cch Healthcare

Chain Size

32 facilities nationwide

Chain avg rating: 2.5/5 · Rank 9 of 32

Ownership & Management

Owners

Pinehurst Opco, LLC

Owner · Organization

Jeremias, Baruch

Owner

Pinehurst Nc Investments, LLC

Owner (parent company) · Organization

50%

Starlight Healthcare LLC

Owner (parent company) · Organization

50%

Key personnel

Gorham, KellyW-2 Managing EmployeePinehurst Opco, LLCManagerGorham, KellyManagerJeremias, BaruchManagerStern, JacobManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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