Cardinal Cottage
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 54 Google reviews
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What this means for your family
This facility is an excellent choice for residents needing rehabilitation or high-touch CNA care due to their exceptionally compassionate nursing staff. However, families should proactively establish a communication plan with the physician and social work teams, as some reviewers have experienced difficulty getting timely updates from the medical staff.
Google Reviews
Google Reviews
54 reviews on Google“Families considering CARDINAL COTTAGE (noted in reviews as Quail Haven) can expect highly compassionate nursing and CNA staff who are frequently praised for treating residents like family. While many long-term residents thrive in the warm environment, some families have reported significant issues with communication from medical staff and occasional lapses in responsiveness during acute medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained environment
- Strong rehabilitative therapy services
- Warm, family-like atmosphere
Concerns
- Communication gaps with physicians and social workers (mentioned by 2 reviewers)
- Staffing shortages or understaffing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how much care you put into responding to families' feedback; how do you ensure that updates regarding a resident's health are shared consistently with us?
- 2Since the home has such a warm, family-like atmosphere, what are some of the favorite daily activities or social traditions the residents enjoy together?
- 3How do you manage coordination with outside physicians and social workers to ensure everyone is on the same page regarding care plans?
- 4With such a small and intimate group of six residents, how do you ensure there is always enough staff available to provide attentive care during busy times?
- 5We've heard great things about the cleanliness of the cottage, but could you tell us more about the meal service and how much input residents have in their dining options?
- 6In the event of a medical emergency after hours, what is the specific protocol for contacting family members and coordinating with emergency services?
Personalized based on this facility's data
Key Review Excerpts
“Kim and her CNA staff are exceptional—professional, attentive, and incredibly compassionate. They take the time to know each resident personally, which creates a warm and reassuring environment.”
“I have no complaints and would place them there again without hesitation.”
“She was in Moore county for three weeks instead of coming to the hospital, which was just miles away. They accepted her at Quail Haven then told me that they were too much that they could handle”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Nov 30, 2023Other
The facility failed to ensure medications were administered according to prescribed orders for one resident. Specifically, Cozaar was administered despite systolic blood pressure readings falling below the required hold threshold of 110. Additionally, there was no documentation of blood pressure readings being taken prior to medication administration.
Nov 30, 2023Other
The facility failed to ensure medications were administered according to prescribed parameters for one resident. Specifically, Cozaar was administered despite systolic blood pressure readings falling below the ordered hold threshold of 110. Additionally, there was a lack of documentation for blood pressure readings taken prior to administration and no specific time recorded for vital sign monitoring.
Contact
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References & Resources
Google Maps
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Google Reviews
54 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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