Assisted Living · Pinehurst, NC
17 Regional Drive, Pinehurst, NC 28374
About this listing
Catalog updated Aug 1, 2026. Current services and availability are unconfirmed.
Monthly cost
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Availability
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Reported capacity: 76 residents. This is not the number of openings.
Contact information →Care & support
Usually offers housing and help with everyday tasks, such as bathing and dressing.
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Payment details are not confirmed in our records. Ask about private pay, insurance, and assistance programs.
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Public Google reviewers rate Brookdale Pinehurst highly. Reviewers highlight: compassionate and attentive memory care staff, warm, home-like community atmosphere. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families considering Brookdale Pinehurst will find a community highly praised for its exceptionally warm, compassionate, and attentive care staff, particularly within the memory care unit. While many residents thrive and participate in engaging activities, some families have reported significant concerns regarding billing inaccuracies and historical issues with hygiene and incident reporting.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
The vast majority of reviewers specifically name staff members and praise their kindness and professionalism.
While some praise the timely answers from management, one reviewer noted a failure to report falls.
Most recent reviews describe the facility as clean, though older reviews mention significant hygiene issues.
Reviews are contradictory, with one person praising the food and another describing it as poor quality and cheap.
Multiple reviewers mention that residents are actively engaged in activities and programs.
The memory care staff and program coordinators receive overwhelming praise for their specialized care.
One reviewer reported extreme billing discrepancies, while another found the service expensive for the quality provided.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
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Distribution · 27 analyzed
This facility responds to some reviews.
Key Review Excerpts
“Every staff member we encountered reassured us that my Mom was in good hands. I want to specifically mention staff members Patricia, Mike, Brandi and Ana. What amazing people.”
“If you’re depending on a reliable billing system, don’t go here. One month it’s 8,000. The next month it’s 20,500. They are completely incompetent with billing.”
“The activity director keeps everyone involved and busy and is very personable with everyone.”
Source: NC Division of Health Service Regulation
The facility failed to ensure that all residents receive a completed assessment within 30 days of admission and annually thereafter. Based on interviews and record reviews, the facility failed to meet requirements for one of three sampled residents regarding the assessment process.
The facility failed to ensure that Resident #3 had a completed assessment within 30 days of admission. While the resident was admitted on 06/09/25, a review of the records revealed that no care plan was available for review.
The facility failed to ensure that medications were administered as ordered for one of three residents observed during a medication pass. Specifically, errors were noted regarding medications intended to treat depression and slow the progression of Alzheimer's disease.
The facility failed to ensure medications were administered as ordered for one resident. During an 8:00am medication pass, the medication aide failed to include citalopram in the resident's morning medications, resulting in an 8% medication error rate.
The facility failed to ensure physician orders were implemented for a resident who required weekly weights. Specifically, an order for weekly weights was entered incorrectly into the electronic medication administration record (eMAR), resulting in a lack of documentation for weights in March, April, and May 2022.
The facility failed to ensure physician orders were implemented for a resident who required weekly weights. Specifically, an order for weekly weights was entered incorrectly into the electronic medication administration record (eMAR), resulting in a lack of documentation for weights in March, April, and May 2022.
The facility failed to administer medications as ordered for two residents during medication passes. This included a medication aide failing to administer a prescribed dose of Propranolol to a resident despite checking their blood pressure and documenting the results.
The facility failed to ensure the safe storage of oxygen tanks on the Assisted Living Unit and failed to maintain a hazard-free environment for 11 residents on the Special Care Unit. Specifically, the facility did not follow safety protocols regarding the secure storage and handling of compressed gas cylinders.
The facility failed to ensure that one out of five sampled staff members had a tuberculosis (TB) test completed upon hire. There was no documentation of a TB skin test, chest x-ray, or baseline symptom screening in the employee's personnel record.
The facility failed to implement physician-ordered treatments and procedures for two out of six sampled residents. Specifically, the facility did not document oxygen saturation levels as ordered for Resident #5 and failed to implement orders for twice-weekly weights to monitor fluid overload for Resident #6.
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17 Regional Drive, Pinehurst, NC 28374
Confirm current status with NC Division of Health Service Regulation.
Google Maps
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Google Reviews
27 reviews from families & visitors
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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