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Assisted Living

Brookdale Pinehurst

Families consistently rate this highly — reviewers highlight compassionate and attentive memory care staff. Schedule a visit to confirm the fit.

17 Regional Drive, Pinehurst, NC 2837476 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
4.1/5

based on 27 Google reviews

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What this means for your family

This facility is an excellent choice for families seeking high-quality, compassionate memory care, as the staff is frequently singled out for their warmth. However, families should perform due diligence regarding the billing process and ask for specific documentation regarding incident reporting to ensure transparency.

Google Reviews

Google Reviews

27 reviews on Google
Families considering Brookdale Pinehurst will find a community highly praised for its exceptionally warm, compassionate, and attentive care staff, particularly within the memory care unit. While many residents thrive and participate in engaging activities, some families have reported significant concerns regarding billing inaccuracies and historical issues with hygiene and incident reporting.

Quality Themes

Tap a score for details
Food3.0Staff9.0Clean7.0Activities9.0MedsN/AMemory10.0Comms7.0Value2.0

Strengths

  • Compassionate and attentive memory care staff
  • Warm, home-like community atmosphere
  • Engaging resident activity programs
  • Clean and well-maintained environment

Concerns

  • Inaccurate and inconsistent billing practices
  • Issues with hygiene and cleanliness of bathrooms
  • Poor record-keeping regarding falls and injuries

Rating Trends

Tap a year to see what changed

2344.72017(3)1.02021(2)3.32022(4)5.02023(1)5.02024(3)4.32025(12)5.02026(2)

Distribution · 27 analyzed

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19
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How They Respond to Reviews

30%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1It’s wonderful to see how much the staff cares for the residents; how do you ensure that this level of attentive, compassionate care stays consistent across all shifts?
  • 2Could you walk me through the daily activity calendar and how you involve residents in programs that keep them engaged?
  • 3What specific protocols do you have in place for documenting and communicating any falls or minor injuries to the family immediately?
  • 4Since we are looking for a comfortable, home-like setting, how do you manage the daily cleaning schedules for resident bathrooms and common areas?
  • 5Could you explain how the dining experience works, specifically regarding menu variety and how you handle dietary preferences?
  • 6How does the billing process work here, and who would be my primary point of contact if I ever have a question about an invoice?

Personalized based on this facility's data


Key Review Excerpts

The Memory Care workers at Brookdale show everyday how how much they care not only about their jobs but the people they care for.

Family member of a resident · 2025★★★★★

Every staff member we encountered reassured us that my Mom was in good hands. I want to specifically mention staff members Patricia, Mike, Brandi and Ana. What amazing people.

Long-term resident's family · 2026★★★★★

If you’re depending on a reliable billing system, don’t go here. One month it’s 8,000. The next month it’s 20,500. They are completely incompetent with billing.

Resident's family · 2025☆☆☆☆
Source: 27 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

13total
17deficiencies
Sep 17, 2025Follow-up
Resident AssessmentD 253

The facility failed to ensure that all residents receive a completed assessment within 30 days of admission and annually thereafter. Based on interviews and record reviews, the facility failed to meet requirements for one of three sampled residents regarding the assessment process.

Sep 17, 2025Follow-up
Resident AssessmentD 253

The facility failed to ensure that Resident #3 had a completed assessment within 30 days of admission. While the resident was admitted on 06/09/25, a review of the records revealed that no care plan was available for review.

Jan 12, 2024Follow-up
Medication AdministrationD 358

The facility failed to ensure medications were administered as ordered for one resident. During an 8:00am medication pass, the medication aide failed to include citalopram in the resident's morning medications, resulting in an 8% medication error rate.

Jan 12, 2024Follow-up
Medication AdministrationD 358

The facility failed to ensure that medications were administered as ordered for one of three residents observed during a medication pass. Specifically, errors were noted regarding medications intended to treat depression and slow the progression of Alzheimer's disease.

May 13, 2022Follow-up
Health Care Physician OrdersD 276

The facility failed to ensure physician orders were implemented for a resident who required weekly weights. Specifically, an order for weekly weights was entered incorrectly into the electronic medication administration record (eMAR), resulting in a lack of documentation for weights in March, April, and May 2022.

May 13, 2022Follow-up
Health Care410A NCAC 13F .0902

The facility failed to ensure physician orders were implemented for a resident who required weekly weights. Specifically, an order for weekly weights was entered incorrectly into the electronic medication administration record (eMAR), resulting in a lack of documentation for weights in March, April, and May 2022.

Medication Administration410A NCAC 13F .1004

The facility failed to administer medications as ordered for two residents during medication passes. This included a medication aide failing to administer a prescribed dose of Propranolol to a resident despite checking their blood pressure and documenting the results.

Feb 18, 2022Follow-up
Housekeeping and FurnishingsD 079

The facility failed to ensure the safe storage of oxygen tanks on the Assisted Living Unit and failed to maintain a hazard-free environment for 11 residents on the Special Care Unit. Specifically, the facility did not follow safety protocols regarding the secure storage and handling of compressed gas cylinders.

Nov 15, 2021Follow-up
Test For TuberculosisD 131

The facility failed to ensure that one sampled staff member had a tuberculosis (TB) test completed upon hire. Personnel records for the medication aide showed no documentation of a TB skin test, chest x-ray, or baseline symptom screening prior to starting work.

Health CareD 276

The facility failed to ensure proper documentation of physician or licensed health professional orders and the implementation of those treatments within the resident's record.

Contact

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References & Resources

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