Inn at Quail Haven Village
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 18 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
Below average in NC · Below recommended RN staffing · Above recommended total nurse staffing · Below chain average · $10,517 in fines · Abuse citation
What this means for your family
While many families report excellent experiences with the nursing and therapy teams, there are documented, serious concerns regarding basic hygiene and medication management. We strongly recommend that you conduct unannounced visits and ask specific questions about how the facility monitors patient hygiene and medication administration to ensure your loved one's safety.
Google Reviews
Google Reviews
18 reviews on Google“The Inn at Quail Haven Village receives high praise for its nursing, rehab, and social work staff, with many families highlighting the professional and caring environment. However, there are serious, recurring reports regarding neglect, poor hygiene, and medication errors that suggest significant inconsistencies in care quality. Families should be aware of the stark contrast between the positive experiences of some and the distressing reports of others.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and professional nursing staff
- Effective rehab and therapy services
- Helpful social work coordination
- Clean and well-maintained facility
Concerns
- Neglect and slow response to basic needs (e.g., hygiene) (mentioned by 2 reviewers)
- Medication management errors (mentioned by 2 reviewers)
- Understaffing issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations and communication?
- 2Given the importance of medication safety, could you walk me through your specific process for double-checking dosages and ensuring residents receive their prescriptions on time?
- 3With a smaller capacity of 35 residents, how do you ensure that staff members are always available to assist with immediate hygiene needs and personal care requests?
- 4I see that rehab and therapy services are a strength here; how are those programs integrated into a resident's daily routine to keep them engaged?
- 5What steps is the leadership team currently taking to address the recent CMS health inspection findings and improve the overall quality of care?
- 6Since dining is a key part of daily life, could you tell me more about how you plan to improve the meal experience and accommodate individual dietary preferences?
Personalized based on this facility's data
Key Review Excerpts
“I am a nurse of 37 years and I am hard to impress but I was so impress with all the staff at Quail Haven from the front desk staff, nurses to the housekeeping staff!”
“Absolutely disgraceful how they treat people, less than a week of having my Grandmother here and she was almost dead because of the poor care received. Meds were messed up, no one was attentive to her health, giving sedatives so they could ignore the problem.”
“She would ask for help to only be told I will be right back. I asked for help with her she was soaked with urine that morning. They gave her. Her breakfast and said be right back. Would you sit in your urine from all night and eat.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents who fell and were seriously hurt
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Inn at Quail Haven Village has concerning patterns with families filing complaints that triggered inspections, particularly around resident protection and basic care issues. The most recurring problems involve infection control appearing across multiple surveys, food safety violations persisting from 2023 to 2025, and serious issues protecting residents from financial exploitation that have occurred repeatedly. While the facility corrects deficiencies when cited, the persistence of key problems across years suggests ongoing challenges with fundamental care standards.
Jun 19, 2025Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 19, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Jun 5, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 23, 2023Routine14
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Ownership & Operations
Who Operates This Facility
Inn at Quail Haven Village
for profit
Chain Affiliation
Liberty Senior Living
37 facilities nationwide
Chain avg rating: 2.6/5 · Rank 20 of 35
Ownership & Management
Owners
Mcneill, John
Owner
Mcneill, Ronald
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit quailhavenvillage.com
Medicare data downloads
Original nursing home datasets
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