Pinehurst Healthcare & Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 23 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- High staff turnover (51%)
- High RN turnover (78%)
Above average in NC · Critically understaffed (RN) · $9,620 in fines
What this means for your family
This facility's rehabilitation therapy department is highly regarded and may be a good fit for short-term recovery. However, families should be aware of consistent reports regarding slow call-button response times and communication gaps; we strongly recommend conducting a tour and asking specifically how the facility ensures family notification during medical emergencies.
Google Reviews
Google Reviews
23 reviews on Google“Pinehurst Healthcare & Rehabilitation Center receives highly polarized feedback, with many families praising the rehabilitation therapy team while others report severe concerns regarding patient safety and communication. While some long-term residents and rehab patients report excellent, compassionate care, multiple reviewers have documented significant issues with call-button response times, missing personal belongings, and failure to notify families during medical emergencies.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Compassionate and attentive individual nursing staff
- Engaging activities and social atmosphere for residents
Concerns
- Slow or non-existent response to call buttons (mentioned by 4 reviewers)
- Poor communication with family members regarding medical status (mentioned by 3 reviewers)
- Missing personal belongings and clothing (mentioned by 2 reviewers)
- Unprofessional staff behavior or lack of compassion (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the physical and occupational therapy programs are highly praised; how do you integrate these sessions into a resident's daily routine to ensure they stay active?
- 2With a 144-resident capacity, what is your specific protocol for ensuring that call buttons are answered promptly and that residents receive timely assistance?
- 3We value clear communication; could you walk us through your process for updating families on changes in a loved one’s medical status or care plan?
- 4Regarding personal belongings, what systems do you have in place to track and secure a resident’s clothing and personal items to ensure they don't go missing?
- 5I see that you are active in responding to feedback online; how do you use that family input to improve the daily experience and professionalism within the facility?
- 6Given the current staffing ratings, how does your leadership team ensure that every resident receives consistent, compassionate care throughout all shifts?
Personalized based on this facility's data
Key Review Excerpts
“The Therapy Dept has to the the best around. Therapy 7 days a week, even on Thanksgiving and Christmas! The nursing staff is kind, compassionate and caring.”
“The call buttons are almost pointless to push as folks either never come or it can take a very long time. Patient rooms are in rough shape and bare bones.”
“My aunt heart stopped was unresponsive and facility did not call no family member. And I work in health care my self and I know for a fact no matter what happen u always supposedly to call family”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering inspections, with recurring concerns about accident prevention and safety appearing across multiple surveys from 2022 through 2025. The facility shows persistent problems in accident hazard prevention, resident assessment and care planning, and fire safety systems. While most deficiencies are corrected, the pattern of repeat violations in safety areas suggests ongoing challenges with maintaining consistent standards.
Apr 30, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 8, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 24, 2025Routine7
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jan 24, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Mar 27, 2024Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Sep 13, 2023Routine12
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Federal Penalties
Fine
Jan 24, 2025
$9,620
Ownership & Operations
Who Operates This Facility
Pinehurst Healthcare & Rehabilitation Center
for profit
Chain Affiliation
Liberty Senior Living
37 facilities nationwide
Chain avg rating: 2.6/5 · Rank 18 of 35
Ownership & Management
Owners
Mcneill, Robert
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit libertyhealthcareandrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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