Saint Joseph of the Pines Health Center
Strong Medicare quality ratings; families often praise friendly and compassionate nursing staff. Still worth an in-person visit.
based on 243 Google reviews
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What this means for your family
This facility is highly regarded for its friendly staff and clean environment, making it a strong contender for rehab. However, families should be vigilant regarding communication; ensure you have a clear point of contact for medical updates and monitor the quality of care and room hygiene during your visits.
Google Reviews
Google Reviews
243 reviews on Google“Saint Joseph of the Pines Health Center receives significant praise for its friendly, professional staff and clean, welcoming environment. However, families have raised serious concerns regarding inconsistent care, including reports of slow response times, poor communication during medical emergencies, and issues with food quality and room cleanliness.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and compassionate nursing staff
- Clean and well-maintained facility
- Helpful social work and admissions team
- Effective rehabilitation services
Concerns
- Inconsistent or neglectful patient care (mentioned by 6 reviewers)
- Poor food quality and cold meals (mentioned by 5 reviewers)
- Lack of communication regarding medical status or hospital transfers (mentioned by 3 reviewers)
- Room cleanliness and maintenance issues (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 237 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2Given that some families have expressed concerns about the dining experience, what steps are you taking to ensure that meals are served at the right temperature and meet residents' nutritional preferences?
- 3With a 5-star staffing rating, how do you ensure that communication remains consistent and proactive when a resident has a change in medical status or requires a hospital transfer?
- 4How does your team balance the high volume of 176 residents to ensure that personalized attention and room maintenance remain a priority for every individual?
- 5Could you walk me through how your social work team coordinates with families to keep them updated, especially during transitions or changes in care needs?
- 6What kind of daily activities or social programs are currently most popular among residents, and how do you encourage participation for those who might be more reserved?
Personalized based on this facility's data
Key Review Excerpts
“The staff from the DON, Social Worker, nurses, and cleaning staff are all excellent at this facility. My Mom is suffering from early stage dementia and even though I know her constant forgetting the timelines she is in and escape mode has to be tough on the staff, they have been very resilient in making sure she stays safe.”
“The admissions director named Jennifer was very helpful in getting my mother transferred. The social worker... was absolutely phenomenal. She was so understanding and extremely helpful during every aspect of my mother's stay.”
“Was not attentive to patient and they took patient to the ER and never reported it or called the family. The family found out later from hospice , not from the greens, not from the ER but from hospice.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Saint Joseph of the Pines has had 20 deficiencies across three surveys, including two complaint-triggered issues where families reported concerns about resident dignity and daily care assistance. The facility shows recurring problems with fire safety systems and smoke barriers appearing in multiple surveys, plus issues with nursing documentation and abuse reporting procedures. All identified problems have correction dates from the facility.
Jul 31, 2025Routine2
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Jul 11, 2024Routine8
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Apr 5, 2023Routine10
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Ownership & Operations
Who Operates This Facility
Saint Joseph of the Pines Health Center
nonprofit
Chain Affiliation
Trinity Health
19 facilities nationwide
Chain avg rating: 3.4/5 · Rank 2 of 20 (Best)
Ownership & Management
Owners
Trinity Continuing Care Services
Owner · Organization
Che Trinity INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
243 reviews from families & visitors
Official Website
Visit thegreensatpinehurst.com
Medicare data downloads
Original nursing home datasets
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