The Greens at Maple Leaf
Strong Medicare quality ratings; families often praise effective physical therapy programs. Still worth an in-person visit.
based on 44 Google reviews
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What this means for your family
The Greens at Maple Leaf is highly regarded for its physical therapy and clean environment, making it a strong candidate for short-term rehab. However, families of residents requiring high-level care should be vigilant; ensure you have a clear plan for monitoring hygiene and dietary compliance, and ask management specifically about supervision ratios on the memory care unit.
Google Reviews
Google Reviews
44 reviews on Google“The Greens at Maple Leaf receives high praise for its physical cleanliness, friendly staff, and effective physical therapy programs. However, some families have raised serious concerns regarding inconsistent hygiene care for bedridden residents, lack of supervision in memory care units, and poor communication regarding medical care and discharge planning.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy programs
- Clean and well-maintained facility
- Friendly and attentive nursing staff
- Engaging resident activities
Concerns
- Inconsistent hygiene and personal care for bedridden residents (mentioned by 2 reviewers)
- Lack of supervision and engagement in memory care units (mentioned by 2 reviewers)
- Poor communication regarding medical status and discharge planning (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your physical therapy program is highly praised; how do you integrate those active rehabilitation goals into the daily routines of residents who are less mobile?
- 2For residents who require more hands-on assistance with hygiene and personal care, what specific protocols do you have in place to ensure consistent support throughout the day and night?
- 3I see your activity calendar is quite popular, but could you walk me through how you tailor engagement and supervision specifically for residents in the memory care unit?
- 4When a resident’s medical status changes, what is your standard process for keeping family members updated and involved in the care planning process?
- 5I noticed your team responds to feedback online; how do you use that family input to improve the dining experience and food quality for residents?
- 6What is your facility's plan for addressing the recent health inspection findings to ensure the highest standard of care for your 94 residents?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapists worked diligently to restore her ability to walk and they were beyond successful. When she was released she was able to walk farther and better than she had in months.”
“One day my LO spilled her drink on herself and before I could even ask for help, 2 caregivers flew into the room and had her and her bed cleaned up within minutes.”
“Apparently it's acceptable to this place to (1) Not follow medically necessary dietary restrictions, and (2) not notify someone that they're being discharged from skilled nursing (before they're ready, no less) until literally the day before.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for the flu
Residents who lost too much weight
Residents who got a urinary tract infection
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed complaints that triggered inspections, revealing concerning patterns in safety hazards, abuse protection, and medication management. The facility has had repeated issues with accident prevention and safety supervision, with families reporting problems twice in recent years. While most deficiencies appear corrected, the recurring safety concerns and complaint history suggest families should carefully evaluate current conditions during visits.
Dec 22, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 3, 2025Routine3
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
May 15, 2024Routine7
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
May 15, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 1, 2023Routine14
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Dec 30, 2021Routine1
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Federal Penalties
Fine
Dec 22, 2025
$9,620
Fine
May 15, 2024
$9,035
Ownership & Operations
Who Operates This Facility
The Greens at Maple Leaf
for profit
Chain Affiliation
Cch Healthcare
32 facilities nationwide
Chain avg rating: 2.5/5 · Rank 16 of 32
Ownership & Management
Owners
Bync Holdings LLC
Owner · Organization
Capital Holdings Trust
Owner (parent company) · Organization
Starlight Healthcare, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
44 reviews from families & visitors
Official Website
Visit greensmapleleaf.com
Medicare data downloads
Original nursing home datasets
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