The Gardens of Statesville
Families consistently rate this highly — reviewers highlight compassionate and patient nursing staff. Schedule a visit to confirm the fit.
based on 16 Google reviews
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What this means for your family
This facility is highly regarded for its wonderful activity programs and a nursing staff that treats residents with great kindness. However, families should be cautious regarding administrative responsiveness and investigate the facility's policies on visiting hours and communication during medical emergencies.
Google Reviews
Google Reviews
16 reviews on Google“Families often praise the facility for its compassionate, family-like staff and high-quality activities that keep residents engaged. However, there are serious concerns regarding administrative communication and specific instances of neglect or lack of professionalism in certain departments.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and patient nursing staff
- Engaging resident activities and programming
- Clean and well-maintained environment
- Strong therapeutic services
Concerns
- Poor administrative communication and lack of empathy during crises (mentioned by 2 reviewers)
- Restrictive visitor policies or poor customer service from coordinators
- Inconsistency in professional conduct among some employees
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about how compassionate and patient the nursing staff is here; how do you ensure that level of care remains consistent across all shifts?
- 2With the engaging resident programming mentioned by others, what are some of the favorite daily activities or social events currently happening in the community?
- 3If a medical emergency or a health crisis were to occur for a resident, what is the specific protocol for notifying the family and managing the situation?
- 4How does the administration ensure that family members are kept closely informed and updated on any changes in a resident's care or well-being?
- 5We want to make sure we can be present for our loved one; what is the current policy regarding visiting hours and how do you handle unexpected family arrivals?
- 6The facility looks very well-maintained; how often are the common areas and resident rooms deep-cleaned to ensure a comfortable environment?
Personalized based on this facility's data
Key Review Excerpts
“The staff was patient, kind and treated her with respect even though she was feisty at times!”
“The love, care, compassion and concern is visible by all staff members. I thank God every day that she had found a place to call home.”
“My mother was neglected and fell when she was placed at the nurses station to be watched. She could not have surgery on her broken hip and died two weeks later.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Dec 15, 2022Other
The facility failed to ensure follow-up with the primary care provider for two residents regarding medication refusals and weight gain. Specifically, for one resident, multiple instances of insulin refusals were documented without evidence of physician notification or follow-up as required by facility policy.
Dec 15, 2022Other
The facility failed to ensure necessary follow-up with primary care providers for residents experiencing significant health changes. Specifically, the facility did not notify physicians regarding insulin mealtime refusals for Resident #2 and weight gain of more than one pound for Resident #1.
Feb 14, 2018Other
The facility failed to access the Health Care Personnel Registry (HCPR) to ensure no substantiated findings existed before hiring one sampled staff member. Consequently, there was no documentation to prove a required background check was completed prior to the employee's start date.
Jul 11, 2016Other
The facility failed to ensure necessary follow-up and referral for physician-ordered lab testing for a resident taking Coumadin. Specifically, there were no weekly PT/INR results recorded in the resident's record despite physician orders for monitoring. This lack of monitoring was evidenced by bruising observed on the resident's hands.
Jul 11, 2016Other
The facility failed to ensure necessary referral and follow-up for a resident taking Coumadin, specifically failing to obtain physician-ordered PT/INR lab testing. As a result, the resident had not had required blood work performed since admission, and bruising was observed on the resident's hands.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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