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Assisted Living

Brookdale East Broad

Limited public data on Brookdale East Broad. Call, tour, and ask to meet current residents' families — your own impression matters most.

2441 East Broad Street, Statesville, NC 2862558 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
3.8/5

based on 17 Google reviews

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What this means for your family

The facility excels at creating a warm, loving environment and hosting special social events that make residents feel special. However, families should be diligent in checking on cleanliness and insist on clear, transparent communication from management to avoid the issues reported by previous family members.

Google Reviews

Google Reviews

17 reviews on Google
Families often praise the facility for its welcoming atmosphere and caring staff members who treat residents with love. However, there are significant concerns regarding communication transparency and cleanliness that should be investigated during a visit.

Quality Themes

Tap a score for details
FoodN/AStaff8.0Clean2.0Activities10.0MedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Warm and welcoming atmosphere
  • Caring and attentive staff
  • Engaging social events like Mother's Day tea
  • Friendly environment with resident pets

Concerns

  • Poor communication and lack of transparency from specific management/staff
  • Issues with cleanliness and room maintenance

Rating Trends

Tap a year to see what changed

234'15(1)'18(1)'21(2)'23(1)'25(2)'26(1)

Distribution · 17 analyzed

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How They Respond to Reviews

24%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1It sounds like there is a lovely, warm atmosphere here; could you tell us more about how the staff interacts with residents on a daily basis?
  • 2We love the idea of a friendly environment with pets; are there any resident animals that the families are able to visit or interact with?
  • 3Could you walk us through the schedule for social events, like the Mother's Day tea mentioned in some of your community highlights?
  • 4What specific processes do you have in place to ensure that room maintenance and the cleanliness of common areas are consistently addressed?
  • 5How does the management team ensure that families are kept updated and informed about any changes in a resident's care or facility updates?
  • 6In the event of a medical emergency during the night, what is the protocol for contacting both medical professionals and the family?

Personalized based on this facility's data


Key Review Excerpts

The staff here have been so good to mom. They look out for her and are caring people.

Resident's family · 2025★★★★★

From the moment you walk in the door you feel welcome and can tell by the smiles on Staff and Residents faces that it is a place full of Love, hardworking people who truly enjoy their</em> their jobs, and calling East Broad their home.

Visitor · 2024★★★★★

Thank you for a beautiful Mother's Day tea! The decorations were beautiful. Very pretty pink theme. Thank you for making us all feel special.

Event attendee · 2024★★★★★
Source: 17 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

6total
8deficiencies
Jun 15, 2022Follow-up
Health CareD 273

The facility failed to ensure proper referral and follow-up to meet the routine and acute health care needs of residents. Specifically, for one sampled resident, the facility did not ensure the administration of prescribed medications (azithromycin and benzonatate) ordered by the primary care provider to treat a cough and an infection.

Jun 15, 2022Follow-up
Health CareD 273

The facility failed to ensure necessary medical follow-up and medication administration for a resident. Specifically, the facility did not process or administer prescribed azithromycin and benzonatate despite receiving a faxed order from the resident's primary care provider.

Jul 18, 2018Follow-up
Housekeeping And FurnishingsD074

The facility failed to keep ceilings and floor coverings clean and in good repair. Specifically, resident rooms #20 and #26 had water-stained ceilings, and multiple resident rooms (#1, #3, #4, #5, #7, #12, #21, and #30) had carpets with numerous dark splotches, stains, and smears.

Medication AdministrationD074

The facility failed to ensure that medication administration was in accordance with physician orders and facility policies. This was evidenced by discrepancies between resident charts and medication administration records (MAR) regarding current orders.

Jul 18, 2018Follow-up
Housekeeping And FurnishingsD 074

The facility failed to keep ceilings and floor coverings clean and in good repair. Specifically, several resident rooms had beige carpets with numerous dark splotches, stains, and smears, and ceilings in rooms #20 and #26 exhibited water stains. Resident interviews and record reviews confirmed that some carpets had not been professionally cleaned recently and some stains were permanent.

Mar 3, 2016Other
Housekeeping and FurnishingsD074

The facility failed to keep floor coverings clean and in good repair. Observations revealed numerous dark splotches, stains, and smears on the carpets in the hallways, activity room, and 13 different resident rooms.

Reporting of Accidents and IncidentsD074

The facility failed to ensure consistent reporting of incidents to the county department of social services. While the plan of correction addresses the need for a tracking system, the deficiency indicates a failure in the established process for notifying the department of incidents requiring medical evaluation or hospitalization.

Mar 3, 2016Other
Housekeeping And FurnishingsD 074

The facility failed to keep floor coverings clean in the hallways, activity room, and 13 resident rooms. Observations revealed numerous dark splotches, stains, smears, and spots on the carpets throughout these areas. Interviews indicated that carpet shampooing had not been a priority and some stains had been present for over a year.

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References & Resources

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