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Assisted Living

Jurney's Assisted Living

Limited public data on Jurney's Assisted Living. Call, tour, and ask to meet current residents' families — your own impression matters most.

1942 Van Haven Drive, Statesville, NC 2862560 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
3.0/5

based on 11 Google reviews

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What this means for your family

This facility presents significant risks, particularly regarding administrative responsiveness and staff professionalism. While some individuals praise the leadership, the recent pattern of ignored communications and hygiene concerns is alarming. If you choose this facility, you must be extremely proactive in monitoring medication administration and personal property.

Google Reviews

Google Reviews

11 reviews on Google
Families should exercise extreme caution, as recent reviews highlight severe issues regarding unprofessional staff, lack of communication, and serious allegations of theft. While some older reviews and specific staff members like Chrissy have been praised for being kind and caring, the most recent feedback indicates a significant breakdown in hygiene, medication management, and administrative responsiveness.

Quality Themes

Tap a score for details
FoodN/AStaff2.0Clean5.0ActivitiesN/AMeds1.0Memory1.0Comms1.0Value1.0

Strengths

  • Kind and caring leadership (Chrissy)
  • Clean facility environment
  • Pleasant staff members in older reviews

Concerns

  • Unprofessional staff and poor hygiene standards (mentioned by 2 reviewers)
  • Failure to return calls or follow up on assessments
  • Issues with medication administration

Rating Trends

Tap a year to see what changed

2342.02015(1)4.02017(2)4.02020(1)3.72023(3)1.02024(1)2.32025(3)

Distribution · 11 analyzed

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How They Respond to Reviews

9%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1It's wonderful to hear such lovely things about Chrissy's leadership; how does her personal touch influence the daily culture of the community?
  • 2We want to ensure everything is handled precisely, so could you walk us through your specific protocols for medication administration and tracking?
  • 3How does the team ensure consistent communication with families, especially regarding updates after initial assessments or during changes in a resident's health?
  • 4What specific specialized programming or support do you have in place for residents who may need extra help with memory care needs?
  • 5Could you tell us a bit about your cleaning and housekeeping schedule to help us understand how you maintain the facility's environment?
  • 6What does a typical day of social activities and engagement look like for the residents here?

Personalized based on this facility's data


Key Review Excerpts

I waited 2 weeks from the date they said they would assess her to find out the results. ALL messages were completely ignored and never returned.

Memory care family member · 2024☆☆☆☆

Stole my mothers belongings who happened to be mentally and then physically disabled. No apology or resolution has been made

Resident's family · 2023☆☆☆☆

Their ED, Chrissy is wonderful, full of knowledge and truly cares about her residents and staff.

Visitor/Resident family · 2023★★★★★
Source: 11 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

8total
8deficiencies
Dec 11, 2024Other
Admission To The Special Care UnitC-1306

The facility failed to ensure that required written disclosure information was provided to family members upon admission to the Special Care Unit. A review of two sampled residents showed no documentation that these disclosures had been completed.

Dec 11, 2024Other
Admission To The Special Care UnitD 463

The facility failed to ensure that required written disclosure information was provided to family members upon admission to the Special Care Unit. Specifically, for 2 of 2 sampled residents, there was no documentation in the resident records confirming that these disclosures had been completed.

Sep 5, 2019Complaint
Nutrition and Food ServiceD 310

The facility failed to ensure therapeutic diets were served as ordered for 3 out of 3 sampled residents. Specifically, residents requiring pureed or mechanical soft diets were served food with incorrect consistencies, such as non-pureed oatmeal and ground pork loin that had not been processed to a whipped consistency.

May 23, 2018Follow-up
Tuberculosis Test, Medical Exam & ImmunizationsD 234

The facility failed to ensure that one of five sampled residents was tested for tuberculosis disease upon admission in compliance with required control measures. Specifically, there was no documentation of a valid TB test for Resident #1, and a previously faxed skin test result was unreadable. The Resident Care Director was aware of the requirement but could not locate the necessary documentation and had not contacted the resident's physician for guidance.

May 23, 2018Follow-up
Tuberculosis Test, Medical Exam & ImmunizationD 234

The facility failed to ensure that one of five sampled residents was tested for tuberculosis disease upon admission in compliance with required control measures. A review of the resident's record showed no documentation of a completed TB test upon admission, and a previous skin test result from an out-of-state facility was unreadable.

Feb 16, 2017Follow-up
Medication AdministrationD 358

The facility failed to administer medication as ordered by a physician for one resident. Specifically, Lopressor was not administered on January 21 and 22, 2017, due to the facility claiming they were awaiting a new prescription, despite pharmacy records showing the refill had been delivered on January 16, 2017.

Nov 16, 2016Other
Other RequirementsD 113

The facility failed to ensure hot water temperatures throughout the facility were maintained between 100 and 116 degrees Fahrenheit. Inspections revealed improper temperatures in several resident bathroom sinks, showers, and common sinks, as well as evidence from previous environmental health reports and temperature logs showing temperatures outside the required range.

Nov 16, 2016Other
Other Requirements - Hot Water SystemD113

The facility failed to maintain hot water temperatures between 100 and 116 degrees Fahrenheit. Specifically, inspections found temperatures as high as 122 F in one resident bathroom, and logs showed temperatures as low as 26 F in common restrooms.

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References & Resources

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