The Grand Rehabilitation and Nursing at Rome
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 110 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (10 vs median 6.0)
- High RN turnover (57%)
Bottom 25% in NY · Below recommended RN staffing · Worst in THE GRAND HEALTHCARE chain · $31,285 in fines
What this means for your family
While the rehabilitation and transportation teams are highly regarded, the facility faces recurring, serious complaints regarding staffing levels and responsiveness to patient needs. If you choose this facility, we strongly recommend visiting daily to monitor your loved one's care and maintaining proactive, documented communication with the nursing management team.
Google Reviews
Google Reviews
110 reviews on Google“The Grand Rehabilitation and Nursing at Rome receives highly polarized feedback, with a clear divide between those praising the rehabilitation and transportation departments and those reporting severe neglect. While many families appreciate the dedicated therapy team and the professional transportation staff, multiple reviewers describe a facility struggling with chronic understaffing, poor communication, and instances of patient neglect. Families considering this facility should be aware of these significant inconsistencies in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Highly professional and accommodating transportation team
- Effective and dedicated physical/occupational therapy department
- Compassionate end-of-life and comfort care
- Active and engaging activities department
Concerns
- Chronic understaffing leading to neglect (mentioned by 12 reviewers)
- Poor communication and lack of responsiveness to family inquiries (mentioned by 6 reviewers)
- Slow response times to call bells and basic patient needs (mentioned by 5 reviewers)
- Inconsistent medication management and care planning (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 98 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility is very responsive to feedback from the community; how does the management team use family suggestions to improve daily care?
- 2With the therapy department being a known strength here, how often will my loved one be working with the physical and occupational therapists?
- 3What specific protocols are in place to ensure call bells are answered quickly and basic needs are met promptly throughout the night?
- 4How does the nursing team manage medication schedules and care plan updates to ensure everything stays consistent and accurate?
- 5Can you tell me more about the daily activities planned for residents and how the activities department keeps everyone engaged?
- 6What is the communication process like between the nursing staff and family members if we have questions about a change in care?
Personalized based on this facility's data
Key Review Excerpts
“My father had a heart attack and stroke June of last year... Then I started to noticed nothing was getting better, I asked him if he was comfortable and what not and he said no, no one cares about me, I'm a bother to them.”
“They lost her dentures so she was not able to eat and they did not respond when she would ring for assistance in the night time for help going to the bathroom, she then fell and broke her arm trying to get out of bed herself.”
“My grandmother was a resident at this building for 4 months for rehab and she loved her stay here. I myself visited daily and the staff are very attentive and helpful with anything my grandmother needed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
7
measures
7
measures
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints about this facility, with recurring issues in resident rights, care quality, and fire safety systems appearing across surveys from 2020 to 2025. The facility has struggled with medication labeling, wound care, food service, and maintaining safe environments, though all deficiencies show correction dates. Visit with caution given the pattern of complaint-driven investigations.
Apr 17, 2026Complaint4
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nov 5, 2025Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Aug 1, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jun 28, 2024Routine15
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jun 28, 2024Complaint5
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Environmental Deficiencies
Provide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Feb 1, 2024Complaint1
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Federal Penalties
Fine
Nov 5, 2025
$69,625
Fine
Oct 25, 2023
$31,285
Ownership & Operations
Who Operates This Facility
The Grand Rehabilitation and Nursing at Rome
for profit
Chain Affiliation
The Grand Healthcare
16 facilities nationwide
Chain avg rating: 1.8/5 · Rank 14 of 16 (Worst)
Ownership & Management
Owners
Strauss, Jeremy
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
110 reviews from families & visitors
Official Website
Visit thegrandhealthcare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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