Colonial Park Rehabilitation and Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 46 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (13 vs median 6.0)
- High staff turnover (54%)
- High RN turnover (77%)
Bottom 25% in NY · Below recommended RN staffing · Worst in UPSTATE SERVICES GROUP chain · $58,988 in fines
What this means for your family
While the rehabilitation therapy team is frequently praised for helping patients regain mobility, the facility faces recurring, serious complaints regarding hygiene, call-bell response times, and staff professionalism. If you are considering this facility, we strongly recommend conducting an unannounced visit to observe the cleanliness of the environment and the responsiveness of the nursing staff firsthand.
Google Reviews
Google Reviews
46 reviews on Google“Colonial Park Rehabilitation and Nursing Center receives deeply polarized feedback, with many families reporting severe neglect, poor hygiene, and unresponsive staff. While some patients praise the physical and occupational therapy teams for successful recovery, these positive experiences are frequently overshadowed by reports of dangerous care lapses, including unaddressed falls, theft, and lack of basic assistance.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Friendly and supportive recreation staff
- Small, community-oriented atmosphere
Concerns
- Slow or non-existent response to call bells and alarms (mentioned by 6 reviewers)
- Unsanitary facility conditions and odors (mentioned by 4 reviewers)
- Unprofessional or rude staff behavior (mentioned by 5 reviewers)
- Difficulty reaching staff via phone (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2Given the facility's size, what specific protocols do you have in place to ensure that call bells are answered promptly and residents feel heard?
- 3I understand that maintaining a clean environment is a top priority; could you walk me through your current housekeeping schedule and how you address concerns regarding facility odors?
- 4Since the therapy team is highly regarded here, how do they coordinate with the nursing staff to ensure a resident's physical progress is supported throughout the rest of the day?
- 5What steps are you taking to improve staff-to-resident communication and ensure that families can easily reach a team member when they have questions?
- 6With the current focus on enhancing care standards, what specific training or support are you providing to staff to ensure they maintain a professional and supportive demeanor with residents?
Personalized based on this facility's data
Key Review Excerpts
“The Rehab staff- most of them are the best. Staff bad moth the patients and make fun of them. One laundry 🧺 in peticlar , she knows who she is , is the best and goes out of her way to help you.”
“The nursing staff have been very helpful in helping me to be able to speak with my mother and ensuring she receives the best care. Ruby has been an incredible help, I am forever in her debt not only for the care of my mom, but for helping my mom and I FaceTime many times a week.”
“I found that the staff, nursing, aides and physical therapists truly cared about me and my condition. I found the key to tolerating an extended stay here is to find something to do, as well as finding something to look forward to.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
8
measures
4
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with families filing complaints that triggered 16 deficiencies, primarily involving poor care quality, medication management, and food safety issues. Problems with providing appropriate treatment according to doctor's orders have persisted across multiple surveys from 2019 to 2024, and the facility has ongoing fire safety violations. While all issues show correction dates, the recurring nature of core care deficiencies suggests systemic problems that may continue affecting resident wellbeing.
Apr 17, 2026Complaint1
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Dec 1, 2025Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Nov 5, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 22, 2024Complaint11
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Jul 22, 2024Routine21
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure electrical receptacles or cover plates have distinctive color or marking.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Mar 20, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Federal Penalties
Payment Denial
Aug 6, 2024
41-day denial
Fine
Mar 20, 2024
$58,988
Ownership & Operations
Who Operates This Facility
Colonial Park Rehabilitation and Nursing Center
for profit
Chain Affiliation
Upstate Services Group
17 facilities nationwide
Chain avg rating: 1.9/5 · Rank 14 of 16 (Worst)
Ownership & Management
Owners
Koenig, Uri
Owner
Steif, Efraim
Owner
Camerota, David
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
46 reviews from families & visitors
Official Website
Visit thegrandhealthcare.com
Medicare data downloads
Original nursing home datasets
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