Rome Memorial Hospital, INC - R H C F
Strong Medicare quality ratings; families often praise attentive and caring nursing staff. Still worth an in-person visit.
based on 15 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate staff who provide personalized assistance during meals and daily care. While the facility is actively investing in renovations, families should be aware that staff are managing heavy workloads; it is recommended to maintain open communication with the administration regarding any specific needs or concerns.
Google Reviews
Google Reviews
15 reviews on Google“Families frequently praise the staff at Rome Memorial Hospital's RHCF for being attentive, caring, and willing to go the extra mile for residents. While the facility is undergoing construction to improve the environment, some visitors have noted that the staff is often short-handed, though they remain hardworking and dedicated to resident care.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and caring nursing staff
- Responsive to family concerns
- Active and engaging activities program
- Visible and involved leadership
Concerns
- Staffing shortages (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed how much the leadership team values communication with families; how often can we expect updates regarding our loved one's care?
- 2With the great feedback regarding your activities program, could you tell us more about what a typical day looks like for a resident here?
- 3How does the nursing team manage care and ensure everyone is attended to during busier shifts or periods of high demand?
- 4Can you walk us through the protocol for handling a medical emergency or a sudden change in health status during the night?
- 5How does the staff ensure that the high level of attentive and caring service mentioned by others is maintained consistently across all shifts?
- 6What steps are being taken to ensure the facility remains well-staffed so that the quality of care stays at this high standard?
Personalized based on this facility's data
Key Review Excerpts
“Instead of just placing his tray in front of him and leaving it they opened up things. Seasoned it, helped him get started it was so nice to see them go that extra mile!”
“Hard working staff, especially being so short handed. Everyone working there deserves a raise !!”
“Many employees take good care of my mother. After I complained about her laundry getting lost, steps were taken so it won't happen again (hopefully).”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Rome Memorial Hospital has had recurring issues across multiple surveys, with families filing complaint reports that led to findings of inadequate resident protection from abuse and poor communication about resident conditions. The facility shows persistent problems with fire safety systems (smoke doors, sprinkler systems, firewall separation), medication management, and quality of care issues including pressure ulcer prevention and respiratory care. While all deficiencies show correction dates, the pattern of repeated violations across fire safety and pharmacy services suggests ongoing challenges with maintaining consistent standards.
Jan 8, 2025Routine7
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Jan 8, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Apr 14, 2023Routine8
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure gas and vacuum piping is labeled.
Apr 15, 2021Routine5
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Ownership & Operations
Who Operates This Facility
Rome Memorial Hospital, INC - R H C F
nonprofit
Ownership & Management
Owners
Rowlands, Dewey
Owner (parent company)
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit romehealth.org
Medicare data downloads
Original nursing home datasets
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