Betsy Ross Rehabilitation Center, INC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 50 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- High RN turnover (57%)
Bottom 25% in NY · Critically understaffed (RN) · $32,254 in fines
What this means for your family
While the physical therapy and activities staff are frequently praised for their dedication, the facility faces severe and consistent reports of neglect, poor communication, and inadequate staffing. Families should be extremely cautious and are advised to perform frequent, unannounced visits to monitor their loved one's care, hygiene, and medical status.
Google Reviews
Google Reviews
50 reviews on Google“Betsy Ross Rehabilitation Center receives highly polarized feedback, with families reporting significant concerns regarding neglect, poor communication, and inadequate staffing levels. While some reviewers praise specific staff members in the physical therapy and activities departments for their dedication, many others describe distressing experiences involving poor hygiene, lack of responsiveness to call bells, and failures in medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated physical therapy team
- Engaging activities department staff
- Some individual nurses and aides show compassion
Concerns
- Neglect and slow response to call bells (mentioned by 7 reviewers)
- Poor communication and lack of family updates (mentioned by 5 reviewers)
- Inadequate hygiene and infrequent showering (mentioned by 4 reviewers)
- Understaffing, especially on weekends/evenings (mentioned by 3 reviewers)
- Staff rudeness and unprofessionalism (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 52 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that the physical therapy and activities teams are highlighted as strengths, how do you integrate those staff members into the daily routines of residents who might need extra encouragement to participate?
- 2With the current staffing levels, what is your specific protocol for ensuring that call bells are answered promptly, especially during evening and weekend shifts?
- 3Could you walk me through your process for updating families on a resident's health status or changes in care, and how do you ensure that communication remains consistent?
- 4What is your facility's policy regarding the frequency of showers and personal hygiene assistance, and how do you track that these needs are being met for each resident?
- 5I noticed you respond to some online feedback; how does that input from families influence the changes or improvements you make to the care environment?
- 6What specific training or oversight do you provide to staff to ensure that interactions with residents and family members remain professional and compassionate at all times?
Personalized based on this facility's data
Key Review Excerpts
“My father had to go there after his leg surgery for rehabilitation to walk again. In his first week there, he fell twice, because he was calling for someone to help him to his bathroom and no one came.”
“One saturday i was alone with 6 individuals and NO staff. Individual was eating off a tray of food left on a cart. Another individual took off his seatbelt which set off his alarm and no one showed up for 15 mins until i left to find a staff.”
“My brother is constantly being asked about end of life care which is very distressing to him. He was recently admitted urgently to hospital where it was found his sodium levels were extremely high and could have been fatal!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
8
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that resulted in federal deficiencies, indicating serious safety and care concerns including accident prevention failures and inadequate treatment according to resident preferences. The facility shows persistent problems across multiple surveys with fire safety systems, accident hazard management, and infection control. While all violations have correction dates, the recurring nature of fire safety and accident prevention deficiencies suggests ongoing safety challenges.
Mar 17, 2026Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Jun 30, 2025Routine12
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jun 30, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 29, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 1, 2023Routine15
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Dec 1, 2023Complaint3
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Feb 29, 2024
$9,318
Fine
Sep 18, 2023
$4,587
Fine
Sep 11, 2023
$4,587
Fine
Aug 21, 2023
$13,762
Ownership & Operations
Who Operates This Facility
Betsy Ross Rehabilitation Center, INC
for profit
Ownership & Management
Owners
Altman, Donald
Owner
Chiaraluce, Joanne
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
50 reviews from families & visitors
Official Website
Visit betsyrossrehab.com
Medicare data downloads
Original nursing home datasets
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