The Terrace at Woodland
Families consistently rate this highly — reviewers highlight warm, family-oriented atmosphere. Schedule a visit to confirm the fit.
based on 11 Google reviews
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What this means for your family
While the facility previously maintained a strong reputation for compassionate care, recent reports indicate a sharp decline in service standards. Families should be cautious and specifically inquire about current staffing ratios and the recent management of the memory care unit before committing.
Google Reviews
Google Reviews
11 reviews on Google“The Terrace at Woodland has experienced a significant decline in quality, shifting from a highly regarded facility to one facing serious operational challenges. While earlier reviews praised the warm, family-like atmosphere and attentive nursing staff, recent feedback highlights critical issues with understaffing, poor food quality, and specific concerns regarding the memory care unit.”
Quality Themes
Tap a score for detailsStrengths
- Warm, family-oriented atmosphere
- Historically attentive nursing staff
- Spacious living quarters
Concerns
- Significant understaffing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It is wonderful to see how much you value resident feedback in your responses; how does the team use that input to improve the daily dining experience?
- 2Since the living quarters here are so spacious, how do residents typically personalize their rooms to make them feel like home?
- 3With the nursing staff being known for being so attentive, what is the protocol for handling a medical emergency during the overnight hours?
- 4What kind of daily activities or social outings are planned to help maintain that warm, family-oriented atmosphere you have here?
- 5How does the care team specifically tailor support for residents who may be experiencing early signs of memory loss?
- 6Could you tell us more about the current staffing levels and how you ensure every resident receives consistent, one-on-one attention?
Personalized based on this facility's data
Key Review Excerpts
“The staff there treat her like she is family, and I can think of so many instances where they have gone above and beyond to give her the best care.”
“Was great place but it seems they are very understaffed , food drastically has gotten worse poor quality due using the cheapest stuff.”
“Horrible experience in the memory care unit.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
24 violations from 13 inspections
Jul 16, 2025Routine
Personnel
Jul 9, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Feb 20, 2025Routine16Report
Admission standards
Medication management.
Requirements before submitting a request for
Environmental standards
General requirements
Environmental standards
Medication management
Records and reports
General requirements
Environmental standards
Disaster and emergency planning
Resident funds and valuables
Records and reports
Structural and environmental standards.
Disaster and emergency planning
Structural and environmental standards.
Jan 16, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jan 16, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Aug 21, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Jan 29, 2024RoutineCleanReport
No deficiencies found during this inspection.
Sep 29, 2023Routine
Resident services.
Medication management.
Environmental standards
Resident funds and valuables
Ownership & Operations
Who Operates This Facility
Forest Hill Associates, INC.
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit terraceatwoodland.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
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