Nursing HomeMedicaid Top Rated

The Grand Rehabilitation and Nursing at Queens

Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.

157 15 19th Avenue, Whitestone · Whitestone, NY 11357|179 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.7/5

based on 127 Google reviews

(718) 746-0400 Directions Website

Street View

Watch The Grand Rehabilitation and Nursing at Queens

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

The facility's rehabilitation therapy team is highly regarded and often cited as the primary reason for choosing this location. However, families must be vigilant regarding nursing care and communication; we strongly recommend visiting during off-hours or weekends to observe staffing levels and response times firsthand before committing.

Google Reviews

127 reviews on Google

“The Grand Rehabilitation and Nursing at Queens receives highly polarized feedback, with many families praising the facility for its effective physical and occupational therapy programs that help patients regain mobility. However, there is a recurring pattern of serious concerns regarding nursing care quality, staff responsiveness, and poor communication, particularly during weekends and off-hours. Families should be aware that while the therapy department is a significant strength, the facility's overall consistency in patient care and administrative support is frequently questioned.”

Quality Themes

Tap a score for details

Strengths

Highly effective physical and occupational therapy
Warm, dedicated, and professional therapy staff
Clean and well-maintained facility entry
Engaging recreation and activity programs

Concerns

Neglectful or rude nursing and support staff (mentioned by 14 reviewers)
Poor communication and lack of responsiveness from administration (mentioned by 8 reviewers)
Poor food quality and inconsistent meal service (mentioned by 7 reviewers)
Understaffing leading to slow response times (mentioned by 5 reviewers)
Unsanitary room conditions and lack of supplies (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 131 analyzed

How They Respond to Reviews

80%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed the therapy department receives great feedback; how do you ensure that same level of dedication and engagement carries over from the therapy team to the daily nursing and support staff?
2Given that communication is a priority for our family, what is the standard process for keeping us updated on changes in care or daily status, and who is our primary point of contact?
3I see that you are very active in responding to feedback online; how do you translate that commitment to responsiveness into your day-to-day operations when a family has a concern?
4With the current staffing levels, what specific protocols are in place to ensure that residents receive timely assistance when they press their call bells?
5Could you walk us through the current meal service process and how you accommodate resident feedback regarding food quality and menu preferences?
6What steps does the facility take to ensure that resident rooms are consistently maintained, sanitized, and fully stocked with necessary supplies?

Personalized based on this facility's data

Key Review Excerpts

“The rehabilitation department is very good and they really help with getting people back on their feet. I want to give recommendations to Saffee and Jimmy.”

Rehab patient · 2024★☆☆☆☆

“The facility did not have the proper supplies for my surgical needs (an ileostomy and wound care) it took days to actually get items and NEVER got all of the proper items. The rooms are dirty, the sheets are stained.”

Rehab patient · 2022★☆☆☆☆

“The supervisor that works weekends is absolutely the worst rude deplorable person!!!! I am just at a loss with the lack of compassion.”

Memory care family member · 2023★☆☆☆☆

Source: 127 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.79hrs

Registered nurses for medical care

Total Nursing

3.17hrs

77%

All nurses + aides combined

Staff Turnover

20%

Lower is better (< 30% = good)

RN Turnover

29%

Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility6.3%

Better than Avg

Here

6.3%

12.1%

18.9%

Queens

28.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility6.8%

Better than Avg

Here

6.8%

19.5%

13.3%

Queens

11.5%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility3.8%

Better than Avg

Here

3.8%

15.4%

13.8%

Queens

10.7%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility17.8%

Worse than Avg

Here

17.8%

15.3%

13.8%

Queens

11.2%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility18.6%

Worse than Avg

Here

18.6%

14.4%

14.8%

Queens

12.2%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility15.6%

Mixed vs Avgs

Here

15.6%

19.4%

20.2%

Queens

14.4%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility67.3%

Worse than Avg

Here

67.3%

81.8%

77.0%

Queens

73.0%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility74.2%

Worse than Avg

Here

74.2%

79.7%

78.8%

Queens

79.4%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.1%

Better than Avg

Here

0.1%

1.6%

1.2%

Queens

1.1%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies

Well below state avg (7.6)

1 complaint-triggered

The Grand Rehabilitation and Nursing has persistent safety infrastructure problems, with fire safety and electrical system deficiencies appearing across multiple surveys from 2023 to 2025. The facility also shows recurring issues with resident assessments and care planning spanning from 2020 to 2023. Families have filed complaints resulting in deficiencies around abuse reporting and care planning, though the facility has correction dates for all identified problems.

Jan 31, 2025Routine13 findings

0004Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0006Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0039Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0341Potential for harm · PatternCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0911Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Jan 31, 2025Complaint1 finding

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Mar 6, 2023Routine10 findings

0004Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0225Potential for harm · IsolatedCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0656Potential for harm · IsolatedCorrected