The Courtyard at Sterling Heights 4

Resident A fell and fractured her hip; staff allegedly failed to provide adequate monitoring and used improper lifting techniques, causing further injury.

Allegations of improper resident care, including inadequate hydration (dry/cracked mouths, UTIs), insufficient staff for feeding, and staff using phones instead of assisting residents.

Failure to provide a refund to a relative for the 15 days the resident did not reside in the facility.

Facility staff informed hospital staff that Resident A could not return to the facility following hospitalization.

Inconsistency in assistive device documentation: Resident A’s Assessment Plan authorized a wheelchair, but the Health Care Appraisal permitted a walker.

Resident A’s Assessment Plan was not signed by the resident or the resident’s designated representative.