Loading EveryPlace content…
Limited public data on The Courtyard at Sterling Heights 4. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 23 Google reviews
Email The Courtyard at Sterling Heights 4 to yourself
Get a one-time email with a link to this profile so it is easy to find and share later.
This sends one email and does not add you to a mailing list.
Every family's needs are unique. We encourage you to visit The Courtyard at Sterling Heights 4 in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.
The Courtyard at Sterling Heights presents a stark contrast in experiences, with many families praising the compassionate, family-like care and clean environment. However, there are serious, recurring allegations of neglect, safety lapses in the memory care unit, and poor communication during transitions of management.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“My mom suffered a fractured arm here due to mishandling from staff, fell out of bed and laid on the floor for hours before being transferred to ER, developed bed sores so bad you could actually fit a fist into them!”
“Monday night my grandfather climbed OUT HIS WINDOW and crossed Schoenherr in the middle of the night. He was picked up by a police cruiser and taken to the hospital. We received a call from the hospital before Randall realized he was missing.”
“The care staff is amazing! They ALL treat her as if she is their Mom or Grandma. 😊 The facility is very clean, the staff is professional. The food is quite good and if she wants something different to eat it is provided.”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
This facility has a history of serious allegations involving resident injury (hip fracture), improper lifting techniques, and inadequate supervision during meals. While some administrative issues like refund delays and paperwork errors have been addressed, recent investigations highlight significant concerns regarding resident safety and care standards.
Resident A fell and fractured her hip; staff allegedly failed to provide adequate monitoring and used improper lifting techniques, causing further injury.
Allegations of improper resident care, including inadequate hydration (dry/cracked mouths, UTIs), insufficient staff for feeding, and staff using phones instead of assisting residents.
Failure to provide a refund to a relative for the 15 days the resident did not reside in the facility.
Facility staff informed hospital staff that Resident A could not return to the facility following hospitalization.
Inconsistency in assistive device documentation: Resident A’s Assessment Plan authorized a wheelchair, but the Health Care Appraisal permitted a walker.
Resident A’s Assessment Plan was not signed by the resident or the resident’s designated representative.
No deficiencies are reported in this inspection record.
Encore Mchenry
Contact this facility directly and verify the details that matter most to your family.
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit thecourtyardatmichigan.com
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Courtyard at Sterling Heights Cottage 2
< 1 miAssisted Living · Sterling Heights, MI
Courtyard at Sterling Heights Cottage 1
< 1 miAssisted Living · Sterling Heights, MI
The Courtyard at Sterling Heights 3
< 1 miAssisted Living · Sterling Heights, MI
Lakeside Manor Nursing and Rehabilitation Center
< 1 miNursing Home · Sterling Heights, MI
The Shorehaven
1.0 miAssisted Living · Sterling Heights, MI
Medilodge of Shoreline
1.1 miNursing Home · Sterling Heights, MI