The Courtyard at Sterling Heights 4
Limited public data on The Courtyard at Sterling Heights 4. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 23 Google reviews
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What this means for your family
While many families report a loving and clean environment, the recurring, serious allegations regarding neglect and safety in the memory care unit are concerning. If you consider this facility, we strongly recommend installing a camera in your loved one's room for peace of mind and asking specifically about weekend staffing ratios and safety protocols for memory-impaired residents.
Google Reviews
Google Reviews
23 reviews on Google“The Courtyard at Sterling Heights presents a stark contrast in experiences, with many families praising the compassionate, family-like care and clean environment. However, there are serious, recurring allegations of neglect, safety lapses in the memory care unit, and poor communication during transitions of management.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated care staff
- Clean and well-maintained facility
- Engaging social activities and events
- Flexible dining options for residents
Concerns
- Neglect and poor physical care (bed sores, unexplained injuries) (mentioned by 3 reviewers)
- Safety and security lapses in memory care (mentioned by 2 reviewers)
- Understaffing, particularly on weekends (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2With your focus on engaging social activities, what does a typical afternoon look like for residents who enjoy staying active?
- 3Given the specialized needs of memory care residents, what specific security protocols do you have in place to ensure their safety throughout the building?
- 4How do you ensure consistent, high-quality care and monitoring for residents, particularly during weekend shifts when staffing levels can sometimes be a challenge?
- 5Could you walk me through your process for monitoring skin integrity and physical health to ensure residents remain comfortable and injury-free?
- 6How do you keep families updated on their loved one's health status, and what is your preferred method for maintaining clear communication regarding any changes in care?
Personalized based on this facility's data
Key Review Excerpts
“My mom suffered a fractured arm here due to mishandling from staff, fell out of bed and laid on the floor for hours before being transferred to ER, developed bed sores so bad you could actually fit a fist into them!”
“Monday night my grandfather climbed OUT HIS WINDOW and crossed Schoenherr in the middle of the night. He was picked up by a police cruiser and taken to the hospital. We received a call from the hospital before Randall realized he was missing.”
“The care staff is amazing! They ALL treat her as if she is their Mom or Grandma. 😊 The facility is very clean, the staff is professional. The food is quite good and if she wants something different to eat it is provided.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
This facility has a history of serious allegations involving resident injury (hip fracture), improper lifting techniques, and inadequate supervision during meals. While some administrative issues like refund delays and paperwork errors have been addressed, recent investigations highlight significant concerns regarding resident safety and care standards.
Oct 24, 2025Complaint
Resident A fell and fractured her hip; staff allegedly failed to provide adequate monitoring and used improper lifting techniques, causing further injury.
Allegations of improper resident care, including inadequate hydration (dry/cracked mouths, UTIs), insufficient staff for feeding, and staff using phones instead of assisting residents.
Sep 18, 2024Complaint
Failure to provide a refund to a relative for the 15 days the resident did not reside in the facility.
Facility staff informed hospital staff that Resident A could not return to the facility following hospitalization.
Sep 16, 2024Routine
Resident A’s Assessment Plan was not signed by the resident or the resident’s designated representative.
Inconsistency in assistive device documentation: Resident A’s Assessment Plan authorized a wheelchair, but the Health Care Appraisal permitted a walker.
Mar 12, 2024OtherCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Encore Mchenry
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit thecourtyardatmichigan.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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