Assisted Living

The Shorehaven

Name: Public quality & inspection record for The Shorehaven
Creator: EveryPlace
License: https://everyplace.care/research-policy

Public Google reviewers rate this highly and often mention warm, compassionate, and attentive staff. Schedule a visit to confirm the fit.

14560 Lakeshore Circle, Sterling Heights, MI 48313|Reported capacity: 181|Licensed & active

Google rating

4.7/5

based on 78 Google reviews

(586) 371-6391 Directions Website

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What this means for your family

Public Google reviewers rate The Shorehaven highly. Reviewers highlight: warm, compassionate, and attentive staff, seamless and supportive move-in process. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.

Google Reviews

82 public Google reviews available

Shorehaven is consistently praised by families for its warm, welcoming atmosphere and a staff that treats residents like family. Reviewers frequently highlight the seamless transition process, the variety of engaging activities, and the compassionate care provided by the management team. While the vast majority of feedback is glowing, there are isolated reports regarding billing disputes and a lack of text-based feedback in some lower-rated reviews.

Quality Themes

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Strengths

Warm, compassionate, and attentive staff
Seamless and supportive move-in process
Vibrant and diverse activity calendar
Strong sense of community and friendship among residents

Concerns

Billing disputes and lack of transparency regarding final charges (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 82 analyzed

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed how active the community is on your calendar; could you share what some of the most popular resident-led activities or social groups are currently?
2We appreciate how responsive you are to feedback online; how do you typically handle communication with families regarding monthly statements to ensure there is full transparency with billing?
3Given the strong sense of community here, what are some of the ways you help new residents integrate and build friendships during those first few weeks?
4Since you have 181 residents, what is your protocol for ensuring that medical needs or emergencies are addressed promptly, especially during the overnight hours?
5The move-in process is often a big transition; what specific support systems do you have in place to help families navigate the logistics and emotional side of settling in?
6With such a high rating for your staff's compassion, how do you foster that culture of attentiveness among your team members on a daily basis?

Personalized based on this facility's data

Key Review Excerpts

“The staff are always very welcoming whenever I visit there. I have also had the pleasure of having a few meals there. The quality of the food is second to none - delicious!”

Visitor · 2024★★★★★

“The staff at Shorehaven gave my mother and father all the care and comfort that they needed while they were there. My dad was involved in many of the activities that Shorehaven provides it kept him busy and active.”

Resident's family · 2021★★★★★

“Heather and the entire Shorehaven team was extremely helpful in answering all of our questions and making the transition to assisted living a smooth one.”

Resident's family · 2023★★★★★

Source: 82 Google reviews in the current analysis set

Ownership & Operations

Who Operates This Facility

Owner / Operator

Cps Senior Living - Shorehaven, LLC

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(586) 371-6391

shorehavenseniorliving.com

14560 Lakeshore Circle

Sterling Heights, MI 48313

Get Directions View on Google Maps

References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

78 reviews from families & visitors

Official Website

Visit shorehavenseniorliving.com

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.