Courtyard at Sterling Heights Cottage 2
Limited public data on Courtyard at Sterling Heights Cottage 2. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 23 Google reviews
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What this means for your family
This facility offers a warm, socially active environment that many families find comforting, but the reports of severe neglect and safety lapses in the memory care unit are critical red flags. If you are considering this location, we strongly recommend conducting unannounced visits, specifically on weekends, and asking management for their specific protocols regarding fall prevention and staff-to-resident ratios.
Google Reviews
Google Reviews
23 reviews on Google“The Courtyard at Sterling Heights receives highly polarized feedback, with many families praising the compassionate, family-like care and engaging activities, while others report severe incidents of neglect and safety failures. While long-term residents and their families often speak glowingly of the staff's dedication, several critical reviews detail alarming issues including unexplained injuries, poor fall prevention, and inadequate supervision in the memory care unit.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate care staff
- Clean and well-maintained facility
- Active social calendar and events
- Flexible dining options
Concerns
- Serious neglect and unexplained injuries (mentioned by 3 reviewers)
- Inadequate supervision and safety protocols in memory care (mentioned by 2 reviewers)
- Understaffing or poor response times on weekends (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It’s wonderful to see how much care you put into responding to feedback from families; how does that commitment to communication translate to how you update us on our loved one's daily well-being?
- 2Since the facility looks so clean and well-maintained, what specific protocols do you have in place to ensure resident safety and prevent any accidental injuries during daily activities?
- 3We love seeing the active social calendar mentioned; could you walk us through what a typical week of events looks like for the residents here?
- 4With the smaller, intimate capacity of 20 residents, how do you ensure there is always adequate supervision and quick response times, especially during the weekends?
- 5How do you tailor the dining experience to accommodate different dietary needs and preferences for each resident?
- 6In the event of a medical emergency or a change in health status after hours, what is the specific process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The care staff is amazing! They ALL treat her as if she is their Mom or Grandma. 😊 The facility is very clean, the staff is professional.”
“My mom suffered a fractured arm here due to mishandling from staff, fell out of bed and laid on the floor for hours before being transferred to ER, developed bed sores so bad you could actually fit a fist into them!”
“You would think that a memory care facility would have the foresight to put alarms or proper locks on their windows.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
The facility's original licensing study report indicates substantial compliance with all applicable licensing statutes and administrative rules. No deficiencies were noted during the initial inspection and fire safety evaluation.
Oct 24, 2025RoutineCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Encore Mchenry
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit thecourtyardatmichigan.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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