The Courtyard at Sterling Heights 3
Limited public data on The Courtyard at Sterling Heights 3. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 23 Google reviews
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What this means for your family
The facility shows a significant upward trend in sentiment and management quality compared to the 2021-2023 period. While recent reviews are overwhelmingly positive regarding staff kindness and cleanliness, the history of serious safety and neglect allegations is too significant to ignore; families should perform an unannounced visit and specifically ask about protocols for monitoring residents in memory care.
Google Reviews
Google Reviews
23 reviews on Google“Families often praise the facility for its compassionate, family-like care and a clean, welcoming environment. However, there are extremely serious allegations of neglect, including unaddressed injuries and lack of supervision in memory care, which should be investigated thoroughly.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive caregivers
- Clean and well-maintained facility
- Engaging social activities and events
- Flexible dining options and quality meals
Concerns
- Allegations of resident neglect and physical injury (mentioned by 2 reviewers)
- Inadequate supervision/safety in memory care (mentioned by 2 reviewers)
- Poor communication/responsiveness from management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 23 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1With such a cozy, small community of 20 residents, how do you ensure everyone gets personalized attention during mealtimes?
- 2What kind of daily activities or social outings do you have planned to help residents stay engaged with one another?
- 3How does the care team handle medical emergencies or sudden changes in health during the overnight hours?
- 4I noticed you are very active in responding to feedback from families; how do you typically incorporate family suggestions into the care plan?
- 5What is the process for communicating daily updates or health changes to us so we can stay connected to our loved one's well-being?
- 6How do you manage the balance between providing necessary physical assistance and encouraging residents to maintain their independence?
Personalized based on this facility's data
Key Review Excerpts
“The care staff is amazing! They ALL treat her as if she is their Mom or Grandma. The facility is very clean, the staff is professional. The food is quite good and if she wants something different to eat it is provided.”
“My mom has been here 2 months recovering from a broken leg after a fall at home. She has dementia and had been cared for by the workers as if they are her family.”
“My grandma lived here and loved every moment of it. Every day she had home cooked meals that she would brag about and a different story to tell from all the friends she made.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
No deficiencies found. Both the renewal inspection and the original licensing study report indicate that the facility is in substantial compliance with all applicable state rules and requirements.
Ownership & Operations
Who Operates This Facility
Encore Mchenry
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit thecourtyardatmichigan.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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