Lakeside Manor Nursing and Rehabilitation Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 91 Google reviews

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What this means for your family
While the physical therapy department is frequently cited as a strength, the facility suffers from severe and consistent reports of understaffing and neglect. If you choose this facility, you must be prepared to visit daily to advocate for your loved one's basic needs, as call lights and hygiene requests are frequently ignored.
Google Reviews
Google Reviews
91 reviews on Google“Lakeside Manor Nursing and Rehabilitation Center receives highly polarized feedback, with many families reporting severe neglect, chronic understaffing, and unresponsive call lights. While some reviewers praise specific staff members and the physical therapy department, these positive experiences are frequently overshadowed by reports of poor hygiene, medication errors, and a lack of basic communication from administration.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated physical and occupational therapy team
- Select individual staff members noted for compassion
- Clean, well-maintained physical facility
- Welcoming front-desk reception
Concerns
- Chronic understaffing leading to long wait times for call lights (mentioned by 14 reviewers)
- Poor quality, cold, or insufficient food (mentioned by 6 reviewers)
- Neglect regarding hygiene and basic patient care (soiled linens/diapers) (mentioned by 7 reviewers)
- Communication issues with administration and failure to return calls (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 119 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the importance of timely assistance, what is your current protocol for responding to call lights during peak hours or shift changes?
- 2I noticed your therapy team is highly regarded; how do you ensure that same level of dedicated attention carries over into daily personal hygiene and comfort care?
- 3Could you walk me through the current dining program and how you ensure meals are served at the appropriate temperature and meet individual nutritional preferences?
- 4What is your preferred method for family members to receive updates, and how do you ensure consistent communication regarding a resident's daily progress?
- 5How does your nursing staff coordinate with the medical team to ensure medications are managed safely and administered on schedule?
- 6What opportunities are available for residents to socialize or participate in activities outside of their scheduled therapy sessions?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapist kept threatening me and other patients that our insurance would cancel care if we did not meet their goals for daily therapy.”
“I was assured by administration that if I left him there, all of these things would be handled. His nurse care was very good, especially Christina.”
“The only downfall of this place was the food. But all you have to do is ask for something different to eat if you don't like what they serve.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for the flu
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints about this facility, triggering numerous investigations that found serious issues including abuse prevention failures and medication management problems. The main recurring problems span resident care quality, medication oversight, and fire safety systems. While the facility has corrected all cited deficiencies, the persistent pattern of complaint-driven violations across multiple care areas suggests ongoing operational challenges that warrant careful consideration during any visit.
Feb 6, 2026Routine10
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Feb 6, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 6, 2025Routine19
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 6, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 3, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 21, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Federal Penalties
Payment Denial
Jul 16, 2024
28-day denial
Ownership & Operations
Who Operates This Facility
Lakeside Manor Nursing and Rehabilitation Center
for profit
Chain Affiliation
Pioneer Healthcare Management
9 facilities nationwide
Ownership & Management
Owners
Uddin, Fahim
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
91 reviews from families & visitors
Official Website
Visit legacyhcm.com
Medicare data downloads
Original nursing home datasets
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