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Nursing HomeMedicaid

Lakeside Manor Nursing and Rehabilitation Center

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

13990 Lakeside Circle, Sterling Heights, MI 4831366 bedsLicensed & Active
Google rating
3.1/5

based on 91 Google reviews

5
4
3
2
1
Lakeside Manor Nursing and Rehabilitation Center Nursing Home in Sterling Heights, MI — Street View
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What this means for your family

While the physical therapy department is frequently cited as a strength, the facility suffers from severe and consistent reports of understaffing and neglect. If you choose this facility, you must be prepared to visit daily to advocate for your loved one's basic needs, as call lights and hygiene requests are frequently ignored.

Google Reviews

Google Reviews

91 reviews on Google
Lakeside Manor Nursing and Rehabilitation Center receives highly polarized feedback, with many families reporting severe neglect, chronic understaffing, and unresponsive call lights. While some reviewers praise specific staff members and the physical therapy department, these positive experiences are frequently overshadowed by reports of poor hygiene, medication errors, and a lack of basic communication from administration.

Quality Themes

Tap a score for details
Food2.0Staff4.0Clean5.0Activities6.0Meds2.0MemoryN/AComms2.0ValueN/A

Strengths

  • Dedicated physical and occupational therapy team
  • Select individual staff members noted for compassion
  • Clean, well-maintained physical facility
  • Welcoming front-desk reception

Concerns

  • Chronic understaffing leading to long wait times for call lights (mentioned by 14 reviewers)
  • Poor quality, cold, or insufficient food (mentioned by 6 reviewers)
  • Neglect regarding hygiene and basic patient care (soiled linens/diapers) (mentioned by 7 reviewers)
  • Communication issues with administration and failure to return calls (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

234'17(4)'19(13)'21(6)'23(16)'25(14)'26(4)

Distribution · 119 analyzed

5
59
4
5
3
6
2
5
1
44

How They Respond to Reviews

7%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the importance of timely assistance, what is your current protocol for responding to call lights during peak hours or shift changes?
  • 2I noticed your therapy team is highly regarded; how do you ensure that same level of dedicated attention carries over into daily personal hygiene and comfort care?
  • 3Could you walk me through the current dining program and how you ensure meals are served at the appropriate temperature and meet individual nutritional preferences?
  • 4What is your preferred method for family members to receive updates, and how do you ensure consistent communication regarding a resident's daily progress?
  • 5How does your nursing staff coordinate with the medical team to ensure medications are managed safely and administered on schedule?
  • 6What opportunities are available for residents to socialize or participate in activities outside of their scheduled therapy sessions?

Personalized based on this facility's data


Key Review Excerpts

The physical therapist kept threatening me and other patients that our insurance would cancel care if we did not meet their goals for daily therapy.

Rehab patient · 2024☆☆☆☆

I was assured by administration that if I left him there, all of these things would be handled. His nurse care was very good, especially Christina.

Long-term resident's family · 2018★★☆☆☆

The only downfall of this place was the food. But all you have to do is ask for something different to eat if you don't like what they serve.

Rehab patient · 2022★★☆☆☆
Source: 91 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.62hrs
82%
Registered nurses for medical care
Total Nursing
3.28hrs
80%
All nurses + aides combined
Staff Turnover
56%
Lower is better (< 30% = good)
RN Turnover
80%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Better Than Avg

12

measures

Worse Than Avg

4

measures

Mixed Results

1

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility4.6%
Better than Avg
Here
4.6%
US
19.4%
MI
20.2%
Macomb
20.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility4.6%
Better than Avg
Here
4.6%
US
15.3%
MI
13.1%
Macomb
15.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility86.3%
Worse than Avg
Here
86.3%
US
95.5%
MI
95.0%
Macomb
93.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.9%
Better than Avg
Here
7.9%
US
14.4%
MI
11.2%
Macomb
10.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility21.5%
Worse than Avg
Here
21.5%
US
15.4%
MI
15.0%
Macomb
16.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility7.6%
Mixed vs Avgs
Here
7.6%
US
12.1%
MI
4.2%
Macomb
3.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.4%
Better than Avg
Here
97.4%
US
81.8%
MI
83.0%
Macomb
79.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility81.6%
Better than Avg
Here
81.6%
US
79.7%
MI
79.5%
Macomb
77.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MI
1.2%
Macomb
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
1penalties
43 complaint-triggered

Families have repeatedly filed complaints about this facility, triggering numerous investigations that found serious issues including abuse prevention failures and medication management problems. The main recurring problems span resident care quality, medication oversight, and fire safety systems. While the facility has corrected all cited deficiencies, the persistent pattern of complaint-driven violations across multiple care areas suggests ongoing operational challenges that warrant careful consideration during any visit.

Feb 6, 2026Routine
10
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0810Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

Feb 6, 2026Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Aug 6, 2025Routine
19
0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0814Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0868Potential for harm · WidespreadCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 6, 2025Complaint
2
0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Mar 3, 2025Complaint
2
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jan 21, 2025Complaint
1
0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Federal Penalties

Payment Denial

Jul 16, 2024

28-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Lakeside Manor Nursing and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Pioneer Healthcare Management

Chain Size

9 facilities nationwide

Ownership & Management

Owners

Uddin, Fahim

Owner

100%

Key personnel

Uddin, FahimW-2 Managing Employee
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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