Medilodge of Shoreline
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 78 Google reviews
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What this means for your family
This facility's rehab therapy team is frequently cited as a strength, making it a potential option for short-term recovery. However, families must be vigilant regarding basic care needs; multiple reviewers have reported significant delays in toileting assistance and call-light response times. We strongly recommend conducting an unannounced visit during a weekend or evening shift to observe staffing levels firsthand before making a decision.
Google Reviews
Google Reviews
78 reviews on Google“Medilodge of Shoreline receives highly polarized feedback, with many families praising the facility's rehab therapy team and specific staff members, while others report severe concerns regarding neglect and understaffing. Recurring complaints highlight significant delays in responding to call lights, poor hygiene, and communication breakdowns between staff and families. Prospective families should be aware that while some report a clean and welcoming environment, others describe distressing experiences with basic care and facility management.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy services
- Specific, dedicated nursing and care staff
- Clean and well-maintained facility areas
- Active and engaging social events
Concerns
- Chronic understaffing leading to delayed response times (mentioned by 11 reviewers)
- Neglect regarding hygiene and toileting assistance (mentioned by 7 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 5 reviewers)
- Substandard food quality and dining experience (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 76 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that social events are a highlight here; could you walk me through what a typical week of activities looks like for residents?
- 2Given that some families have expressed frustration with phone communication, what is the best way for us to get timely updates on our loved one's care?
- 3With the current staffing levels, what is your protocol for ensuring that residents receive prompt assistance with daily hygiene and toileting needs?
- 4I see that the facility is well-regarded for its rehabilitation therapy; how do your therapists coordinate with the nursing team to ensure consistent care throughout the day?
- 5Regarding the dining experience, what options are available for residents who have specific dietary needs or preferences, and how do you gather feedback on meal quality?
- 6How does your nursing team manage medication administration, and what steps do you take to ensure accuracy and timely delivery for each resident?
Personalized based on this facility's data
Key Review Excerpts
“The Activity department has something for us to do everyday. With prizes for participation weather you win or not. The kitchen has increased the variety of what you can choose from.”
“My mom was at the facility for almost a year. Late stage Alzheimers dementia. There are some wonderful staff at this location. Then, some are not so wonderful. Some aids would actually take time, do her nails, take her for a walk around the facility. Others just sat there, barely interacting with her.”
“My significant other was in the rehab wing for about two weeks before he was sent to Henry Ford Hospital. Jessica in Admissions and Carol the Discharge Director were very helpful with my concerns.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Medilodge of Shoreline has significant concerns with 39 deficiencies across 6 surveys, including 20 complaint-triggered issues where families filed reports about problems. Recurring issues involve daily care assistance, medication management, and fire safety systems. While all deficiencies show correction dates, the pattern of repeated problems in basic care areas and high number of family complaints suggests ongoing quality concerns that warrant careful evaluation before placement.
Jan 8, 2026Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jan 8, 2026Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Oct 17, 2024Routine6
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Oct 17, 2024Complaint8
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 26, 2024Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Apr 24, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Ownership & Operations
Who Operates This Facility
Medilodge of Shoreline
for profit
Chain Affiliation
Medilodge
53 facilities nationwide
Chain avg rating: 3.2/5 · Rank 28 of 50
Ownership & Management
Owners
B&y Healthcare S CORP
Owner · Organization
Cody Healthcare S CORP
Owner · Organization
B&y Trust
Owner (parent company) · Organization
Craig Flashner 2007 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
78 reviews from families & visitors
Official Website
Visit medilodgeofshoreline.com
Medicare data downloads
Original nursing home datasets
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