Royal Park Health and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 64 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (28 vs median 14)
- High staff turnover (56%)
Bottom 25% in WA · Below recommended RN staffing · Worst in EVERGREEN HEALTHCARE GROUP chain · $97,325 in fines
What this means for your family
While the rehabilitation therapy team is frequently praised for helping patients regain mobility, the facility has a concerning pattern of neglect and medical record errors. Families should be prepared to be highly involved in daily care, monitoring medication and hygiene, and should demand clear communication protocols before admission.
Google Reviews
Google Reviews
64 reviews on Google“Royal Park Health and Rehabilitation receives highly polarized reviews, with many patients praising the physical therapy and rehabilitation outcomes while others report severe concerns regarding basic care and medical oversight. Families frequently highlight issues with understaffing, slow response times to call buttons, and significant errors in medication management or medical record-keeping. While some visitors find the facility clean and the staff friendly, the recurring reports of neglect and communication failures suggest a high level of inconsistency in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy programs
- Friendly and helpful admissions staff
- Clean and well-maintained facility environment
- Compassionate end-of-life care in specific instances
Concerns
- Severe understaffing and slow response times to call buttons (mentioned by 4 reviewers)
- Medication management errors and documentation inaccuracies (mentioned by 4 reviewers)
- Neglect regarding hygiene, showers, and basic patient care (mentioned by 4 reviewers)
- Poor communication with families and lack of follow-up on grievances (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 68 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the recent focus on staffing levels, what specific protocols are in place to ensure that call buttons are answered promptly throughout the day and night?
- 2I noticed that medication management is a priority for our family; could you walk us through your current system for double-checking dosages and ensuring documentation accuracy?
- 3How does your team coordinate with families to ensure that personal hygiene and daily care schedules are consistently met for each resident?
- 4I appreciate that your team is active in responding to feedback online; what is your formal process for keeping families updated when a concern or grievance is raised?
- 5Since your physical and occupational therapy programs are highly regarded, how do those teams integrate with the nursing staff to support a resident's daily recovery goals?
- 6What is your facility's protocol for communicating with family members during a medical emergency or a sudden change in a resident's health status?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and aides were very kind and good to him. I recommend this place. It even smelled good.”
“It was not unusual for it to take an hour or longer for a staff member to show up when the call button was pressed.”
“The notes not only had my mom’s age wrong, it also listed things such as a “hematomato”... it appears as if the notes in my mom’s records were actually notes for a different patient.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 22 complaint reports against Royal Park Health and Rehabilitation, triggering inspections that found serious issues including resident abuse protection failures, pain management problems, and safety hazards. The facility shows recurring deficiencies in treatment care, medication management, and infection control across multiple surveys. While all violations have documented correction dates, the pattern of repeated complaints and similar care issues suggests ongoing quality concerns that warrant careful consideration before placement.
Sep 9, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jul 16, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Jun 9, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Apr 14, 2025Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Jan 17, 2025Routine35
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Jan 17, 2025Complaint4
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Jun 9, 2025
$22,315
Fine
Apr 14, 2025
$34,356
Fine
Aug 2, 2024
$54,145
Fine
Jan 26, 2024
$8,824
Ownership & Operations
Who Operates This Facility
Royal Park Health and Rehabilitation
for profit
Chain Affiliation
Evergreen Healthcare Group
43 facilities nationwide
Chain avg rating: 2.3/5 · Rank 39 of 41 (Worst)
Ownership & Management
Owners
Pacific Northwest 12 Leased Operations Holdings LLC
Owner · Organization
Ch Pnw 12 Holdings LLC
Owner (parent company) · Organization
Witzcorp Pnw 12 LLC
Owner (parent company) · Organization
Herzka, Yisroel
Owner (parent company)
Yenowitz, Yitzchok
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
64 reviews from families & visitors
Official Website
Visit royalparkhr.com
Medicare data downloads
Original nursing home datasets
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