The Brook at High Falls Nursing Home and Rehabilit
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 39 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (9 vs median 6.0)
- High staff turnover (68%)
- High RN turnover (71%)
Above average in NY · Meets national RN staffing standard · Above average staffing · No penalties on record
What this means for your family
While the rehabilitation therapy team receives occasional praise, the facility is currently experiencing a severe decline in care standards. We strongly advise families to look elsewhere, as multiple recent reports cite dangerous levels of neglect, unsanitary conditions, and failure to manage basic medical needs.
Google Reviews
Google Reviews
39 reviews on Google“The Brook at High Falls Nursing Home and Rehabilitation faces severe and consistent criticism regarding patient neglect, poor hygiene, and inadequate medical management. While some reviewers praise the rehabilitation therapy team, the facility is frequently described as understaffed, dirty, and failing to meet basic dietary and toileting needs for residents.”
Quality Themes
Tap a score for detailsStrengths
- Rehabilitation therapy team
- Some individual compassionate staff members
- Effective communication during COVID-19 era
Concerns
- Neglect regarding toileting and hygiene (mentioned by 6 reviewers)
- Poor dietary management and food quality (mentioned by 6 reviewers)
- Understaffing and slow response times (mentioned by 5 reviewers)
- Unsanitary conditions and presence of rodents (mentioned by 4 reviewers)
- Inadequate medical/blood sugar management (mentioned by 3 reviewers)
- Unprofessional or rude staff behavior (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent feedback regarding hygiene and toileting assistance, what specific protocols or staffing adjustments have been put in place to ensure residents receive timely support?
- 2I noticed the facility has had some challenges with dietary management; could you walk me through how you monitor residents' nutritional needs and gather feedback on the food quality?
- 3With the current staffing levels, how does the team prioritize response times for call lights, especially during evening and overnight shifts?
- 4What proactive steps is the facility taking to maintain high standards of cleanliness and pest control to ensure a safe, sanitary environment for residents?
- 5I appreciate that the facility has been responsive to online feedback; how do you utilize that communication channel to address family concerns and improve daily operations?
- 6Since the rehabilitation team is a noted strength here, how do they coordinate with the nursing staff to ensure that medical management, such as blood sugar monitoring, remains consistent during recovery?
Personalized based on this facility's data
Key Review Excerpts
“My wife sat in diarrhea for hours and developed a”wicked” urinary tract infection. She was unresponsive for an entire day. Food was terrible with fish patties 6 or more times a day and often got peanut butter and jelly sandwiches for main meal.”
“Nurses and techs were constantly sleeping during the night shift I had to wake them up myself to have them help me with my mother after the call bell was on for 1 hour they say they rounds every two hours on patients that’s is a complete lie they didn’t check on my mom for 6 hours.”
“The staff is the only people who make this place functional. Three cheers for the staff and their hard work!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
12
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with nine complaint-triggered deficiencies across multiple surveys, indicating families have filed reports about care problems. The most recurring issues involve resident assessment and care planning, safety and cleanliness concerns, and building/fire safety violations. While all deficiencies have reported correction dates, problems with maintaining a safe, clean environment persist across surveys from 2023 to 2024, suggesting ongoing challenges with basic care standards.
Jan 16, 2026Routine10
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Nov 14, 2024Routine12
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Environmental Deficiencies
Provide bedrooms that don't allow residents to see each other when privacy is needed.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Feb 16, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
May 10, 2023Routine13
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
The Brook at High Falls Nursing Home and Rehabilit
for profit
Ownership & Management
Owners
Grinspan, Aryeh
Owner
Mayer, Abraham
Owner
Mayer, Giorgio
Owner
Licht, Tzvi
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rubin, Baila
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rubin, Shoshana
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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