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Nursing HomeMedicaid Investigative

The Brook at High Falls Nursing Home and Rehabilit

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2150 St. Paul Street, Group 14621 · Rochester, NY 1462128 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
2.8/5

based on 39 Google reviews

5
4
3
2
1
The Brook at High Falls Nursing Home and Rehabilit Nursing Home in Rochester, NY — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Above-median deficiencies (9 vs median 6.0)
  • High staff turnover (68%)
  • High RN turnover (71%)

Above average in NY · Meets national RN staffing standard · Above average staffing · No penalties on record

Source: Medicare data

What this means for your family

While the rehabilitation therapy team receives occasional praise, the facility is currently experiencing a severe decline in care standards. We strongly advise families to look elsewhere, as multiple recent reports cite dangerous levels of neglect, unsanitary conditions, and failure to manage basic medical needs.

Google Reviews

Google Reviews

39 reviews on Google
The Brook at High Falls Nursing Home and Rehabilitation faces severe and consistent criticism regarding patient neglect, poor hygiene, and inadequate medical management. While some reviewers praise the rehabilitation therapy team, the facility is frequently described as understaffed, dirty, and failing to meet basic dietary and toileting needs for residents.

Quality Themes

Tap a score for details
Food1.0Staff3.0Clean1.0ActivitiesN/AMeds1.0Memory1.0Comms2.0ValueN/A

Strengths

  • Rehabilitation therapy team
  • Some individual compassionate staff members
  • Effective communication during COVID-19 era

Concerns

  • Neglect regarding toileting and hygiene (mentioned by 6 reviewers)
  • Poor dietary management and food quality (mentioned by 6 reviewers)
  • Understaffing and slow response times (mentioned by 5 reviewers)
  • Unsanitary conditions and presence of rodents (mentioned by 4 reviewers)
  • Inadequate medical/blood sugar management (mentioned by 3 reviewers)
  • Unprofessional or rude staff behavior (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'20(2)'22(5)'24(5)'26(6)

Distribution · 41 analyzed

5
13
4
3
3
3
2
4
1
18

How They Respond to Reviews

37%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the recent feedback regarding hygiene and toileting assistance, what specific protocols or staffing adjustments have been put in place to ensure residents receive timely support?
  • 2I noticed the facility has had some challenges with dietary management; could you walk me through how you monitor residents' nutritional needs and gather feedback on the food quality?
  • 3With the current staffing levels, how does the team prioritize response times for call lights, especially during evening and overnight shifts?
  • 4What proactive steps is the facility taking to maintain high standards of cleanliness and pest control to ensure a safe, sanitary environment for residents?
  • 5I appreciate that the facility has been responsive to online feedback; how do you utilize that communication channel to address family concerns and improve daily operations?
  • 6Since the rehabilitation team is a noted strength here, how do they coordinate with the nursing staff to ensure that medical management, such as blood sugar monitoring, remains consistent during recovery?

Personalized based on this facility's data


Key Review Excerpts

My wife sat in diarrhea for hours and developed a”wicked” urinary tract infection. She was unresponsive for an entire day. Food was terrible with fish patties 6 or more times a day and often got peanut butter and jelly sandwiches for main meal.

Long-term resident's family · 2025★★☆☆☆

Nurses and techs were constantly sleeping during the night shift I had to wake them up myself to have them help me with my mother after the call bell was on for 1 hour they say they rounds every two hours on patients that’s is a complete lie they didn’t check on my mom for 6 hours.

Rehab patient family member · 2025☆☆☆☆

The staff is the only people who make this place functional. Three cheers for the staff and their hard work!

Rehab patient · 2023☆☆☆☆
Source: 39 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.63hrs
84%
Registered nurses for medical care
Total Nursing
3.76hrs
92%
All nurses + aides combined
Staff Turnover
74%
Lower is better (< 30% = good)
RN Turnover
80%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
4/ 5
Better Than Avg

12

measures

Worse Than Avg

3

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility2.0%
Better than Avg
Here
2.0%
US
19.5%
NY
13.3%
Monroe
15.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.0%
Better than Avg
Here
2.0%
US
12.1%
NY
18.9%
Monroe
9.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility2.7%
Better than Avg
Here
2.7%
US
15.5%
NY
13.8%
Monroe
15.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.0%
Better than Avg
Here
98.0%
US
93.4%
NY
91.3%
Monroe
86.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility24.0%
Worse than Avg
Here
24.0%
US
14.4%
NY
14.8%
Monroe
16.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility14.0%
Better than Avg
Here
14.0%
US
19.4%
NY
20.2%
Monroe
23.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility92.8%
Better than Avg
Here
92.8%
US
79.8%
NY
78.8%
Monroe
73.1%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility92.5%
Better than Avg
Here
92.5%
US
81.8%
NY
77.0%
Monroe
73.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
NY
1.2%
Monroe
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Near state avg (7.6)
2 complaint-triggered

This facility shows concerning patterns with nine complaint-triggered deficiencies across multiple surveys, indicating families have filed reports about care problems. The most recurring issues involve resident assessment and care planning, safety and cleanliness concerns, and building/fire safety violations. While all deficiencies have reported correction dates, problems with maintaining a safe, clean environment persist across surveys from 2023 to 2024, suggesting ongoing challenges with basic care standards.

Jan 16, 2026Routine
10
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0311Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

Nov 14, 2024Routine
12
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0914Potential for harm · IsolatedCorrected

Environmental Deficiencies

Provide bedrooms that don't allow residents to see each other when privacy is needed.

0732Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0923Minimal · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Feb 16, 2024Complaint
2
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

May 10, 2023Routine
13
0727Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0868Potential for harm · PatternCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0037Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0625Minimal · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0923Minimal · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Brook at High Falls Nursing Home and Rehabilit

Organization Type

for profit

Ownership & Management

Owners

Grinspan, Aryeh

Owner

25%

Mayer, Abraham

Owner

25%

Mayer, Giorgio

Owner

50%

Licht, Tzvi

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Rubin, Baila

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Rubin, Shoshana

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Grinspan, AryehManaging Control - Governing BodyJw Brook Propco LLCManagerOmega Business Services LLCManagerIlyagu, MarkManagerWettenstein, DavidManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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