Lilac Manor Rehabilitation and Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 67 Google reviews
Watch Lilac Manor Rehabilitation and Nursing Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (21 vs median 6.0)
- High staff turnover (70%)
- High RN turnover (85%)
Bottom 25% in NY · Below recommended RN staffing · Above average staffing
What this means for your family
This facility has a history of severe neglect and hygiene concerns that should be carefully investigated before admission. While some families report positive experiences with specific rehab staff, the consistent pattern of understaffing and poor communication suggests a high risk for families seeking reliable long-term care.
Google Reviews
Google Reviews
67 reviews on Google“Lilac Manor (operating as Wesley Gardens) receives overwhelmingly negative feedback from families, with frequent reports of severe neglect, poor hygiene, and chronic understaffing. While a small subset of reviewers praises individual staff members or the rehab department, the majority of accounts describe a facility struggling with basic care standards, communication failures, and a lack of responsiveness to resident needs.”
Quality Themes
Tap a score for detailsStrengths
- Individual compassionate staff members
- Effective physical and occupational therapy
- Welcoming lobby and common areas
Concerns
- Chronic understaffing and slow response to call bells (mentioned by 12 reviewers)
- Poor cleanliness and unsanitary room conditions (mentioned by 9 reviewers)
- Neglect of basic hygiene (bathing, toileting, changing) (mentioned by 8 reviewers)
- Poor communication and unresponsiveness from management (mentioned by 6 reviewers)
- Theft of personal belongings (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 74 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent feedback regarding response times to call bells, what specific protocols or technology do you have in place to ensure residents receive timely assistance?
- 2I noticed concerns regarding room cleanliness and hygiene; could you walk me through your daily housekeeping schedule and how you monitor the quality of care for personal hygiene needs?
- 3How does your management team approach communication with families, and what is the best way for us to get updates or address concerns regarding our loved one's care?
- 4With the current staffing levels, how do you ensure that residents receive consistent attention and that their personal belongings are kept secure?
- 5Could you describe the daily activity schedule for residents and how you tailor these programs to keep individuals engaged and socially connected?
- 6How is medication management handled, and what safeguards are in place to ensure accuracy and timely administration for residents with complex health needs?
Personalized based on this facility's data
Key Review Excerpts
“My mother was in the chair from 6am to to 10pm at night. I had to come and complete her care on my own, because the nurse and supervisor said, “We don’t have any CNA’s””
“I am a retired CNA, turned private duty caregiver, hired by a family to be sure their loved one with dementia was cared for properly. Unless it was myself doing it, she was NOT.”
“My sister was at Wesley Gardens and they resisted and delayed discharging her for 6 extra days at $500/day. Communication between staff is terrible. Different answers. Very short staffed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaint reports triggering multiple deficiencies, with 40 total violations across surveys indicating persistent problems. The facility shows recurring issues with medication management, resident rights (including failure to notify families of incidents), and daily care assistance. While all deficiencies appear corrected on paper, the pattern of repeated violations in core care areas suggests ongoing operational challenges that warrant careful evaluation during visits.
Aug 20, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jun 6, 2024Routine14
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Meet the requirements of an integrated health system.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Jun 6, 2024Complaint11
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Feb 8, 2023Routine5
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Apr 23, 2021Routine9
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Federal Penalties
Payment Denial
Jun 6, 2024
73-day denial
Ownership & Operations
Who Operates This Facility
Lilac Manor Rehabilitation and Nursing Center
for profit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
67 reviews from families & visitors
Official Website
Visit wesleygardensrehab.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
The Hawthorne
2.3 miAssisted Living · Rochester, NY
Unity Living Center
2.5 miNursing Home · Rochester, NY
Family Srvs/rochester Ehp2 Jonathan Child Project
2.8 miAssisted Living · Rochester, NY
Family Srvs/rochester Ehp1 Danforth Towers East
2.8 miAssisted Living · Rochester, NY
Wolk Manor Enriched Living Center
3.3 miAssisted Living · Rochester, NY
Glenmere at Cloverwood
5.3 miAssisted Living · Pittsford, NY