St. Ann's Community
Strong Medicare quality ratings; families often praise extensive campus with diverse living options. Still worth an in-person visit.
based on 8 Google reviews
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What this means for your family
While St. Ann's offers a comprehensive campus and strong life enrichment programs, the recent trend in feedback is concerning regarding administrative responsiveness. If you are considering this facility, ensure you have a clear, documented plan for how to escalate concerns, as multiple families have reported difficulty getting return calls from social workers and management.
Google Reviews
Google Reviews
8 reviews on Google“St. Ann's Community receives highly polarized feedback, with some families praising the facility's extensive campus and life enrichment programs while others report severe failures in administrative responsiveness and staff conduct. Recent reviews highlight significant frustration regarding communication breakdowns with social workers and management, particularly when families attempt to address concerns about resident care.”
Quality Themes
Tap a score for detailsStrengths
- Extensive campus with diverse living options
- Active and engaging life enrichment department
- Convenient location near medical facilities
Concerns
- Lack of responsiveness from social workers and management (mentioned by 2 reviewers)
- Staff behavior issues including disrespect and abuse (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 8 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the size of the campus, how do you ensure consistent communication and responsiveness between the management team and family members?
- 2I noticed your life enrichment department is very active; what are some of the most popular daily activities that help residents feel connected to the community?
- 3How do you approach staff training and oversight to ensure that every resident is treated with the highest level of respect and dignity?
- 4Since you are located so close to major medical facilities, what is your protocol for handling urgent medical needs or emergency transfers for residents?
- 5I see that you are active in responding to feedback online; how do you use that family input to make tangible improvements to the quality of care provided?
- 6With your focus on diverse living options, what specific measures are in place to ensure that residents in memory care receive specialized, high-quality attention?
Personalized based on this facility's data
Key Review Excerpts
“The St. Ann's Community of Chapel Oaks Independent Living with some services, Cherry Ridge Assisted Living, Skilled Nursing Facility, a beautiful Catholic Chapel, and ninth floor rehab directly across the street from Rochester General Hospital, have made this a wonderful home for my parents.”
“Don't let several 'bad apples' spoil the whole bunch! Many good nurses/med staff work @ St Ann's Nursing Home Portland Ave. in Rochester NY! Tho... Administration President & Vp are very dishonest ...up front, side with their 'bad apples' that are abusive, disrespectful, rude & lazy.”
“My wife went there for rehab for her hip replacement he also has dementia I was having problems with my wife asked tospeak to the social worker she never returned any calls the nurse manager never returned any calls and I went to see the social worker again and instead sent to security staff and it told me I had to leave the facility”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
9
measures
4
measures
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
A family filed a complaint that led to findings of pressure ulcer care problems in January 2025. St. Ann's Community shows recurring issues across fire safety systems, resident care quality, and building safety, with many problems repeating across multiple surveys despite reported corrections. The facility has struggled with persistent fire alarm, smoke barrier, and emergency power deficiencies over five years.
Jan 7, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Apr 16, 2024Routine6
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Sep 22, 2022Routine10
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Jan 7, 2020Routine11
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Federal Penalties
Fine
Jan 7, 2025
$51,301
Fine
Aug 28, 2023
$4,194
Ownership & Operations
Who Operates This Facility
St. Ann's Community
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit stannscommunity.com
Medicare data downloads
Original nursing home datasets
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