Kirkhaven
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 89 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (15 vs median 6.0)
- High staff turnover (57%)
Below average in NY · Critically understaffed (RN) · No penalties on record
What this means for your family
Kirkhaven offers a clean environment and a strong activities program, making it potentially suitable for short-term rehab. However, families must be aware of consistent reports regarding severe understaffing and slow response times. We strongly recommend that you visit frequently and maintain active oversight of your loved one's daily care and medication schedule.
Google Reviews
Google Reviews
89 reviews on Google“Kirkhaven presents a polarized experience, with many families praising the facility's cleanliness, friendly staff, and effective rehabilitation services. However, a significant number of reviewers report critical issues regarding severe understaffing, slow response times to call bells, and lapses in medical care, including medication management and hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and compassionate frontline staff
- Effective rehabilitation and therapy services
- Active and engaging life enrichment programs
Concerns
- Severe understaffing leading to long response times (mentioned by 8 reviewers)
- Neglect of basic hygiene and wound care (mentioned by 4 reviewers)
- Poor medication management and delays (mentioned by 3 reviewers)
- Inadequate communication regarding resident health status (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 95 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2With the current staffing levels, what specific protocols are in place to ensure that call lights are answered promptly and residents receive timely assistance?
- 3Given the importance of consistent care, how does your nursing team coordinate with families to ensure clear and proactive communication regarding a resident's health status?
- 4I’ve read great things about your life enrichment programs; could you walk me through what a typical week of activities looks like for someone who enjoys staying socially active?
- 5Regarding medication management and wound care, what oversight processes do you have in place to ensure that clinical protocols are followed consistently for every resident?
- 6Since the facility has had some recent health inspection findings, what specific steps is the leadership team taking to address those areas and improve the overall quality of care?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Kirkhaven were professional, caring and qualified to care for patients with complex issues. The food was good, the room clean and homey and there were multiple daily recreation activities.”
“The care and compassion all the employees have for the residents is second to none. This is the best and only nursing home I would want anyone in my family to go to.”
“Although they have some very competent staff the attention to important details is lacking. Missteps are not infrequent. Under staffing is not infrequent. Long response time was not infrequent and in fact as long as 9 hours.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Kirkhaven has serious ongoing problems, with families filing complaints that triggered recent investigations revealing uncorrected deficiencies in resident rights, care planning, and medication management. The most recent December 2025 complaint found violations in basic care, dignity, and drug safety that remain without correction plans. While the facility has historically addressed building and safety issues when cited, the pattern of family complaints about fundamental care quality and the facility's failure to develop correction plans for the most recent serious violations raise significant concerns about resident wellbeing.
Mar 18, 2026Complaint6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Dec 8, 2025Complaint4
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jul 16, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 9, 2024Routine14
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Dec 9, 2024Complaint2
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Mar 16, 2023Routine11
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Emergency Preparedness Deficiencies
Develop a communication plan.
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Federal Penalties
Fine
Dec 8, 2025
$8,278
Ownership & Operations
Who Operates This Facility
Kirkhaven
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
89 reviews from families & visitors
Official Website
Visit kirkhaven.com
Medicare data downloads
Original nursing home datasets
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