The Bristol Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 156 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (13 vs median 6.0)
- High staff turnover (63%)
- High RN turnover (70%)
Bottom 25% in FL · Below recommended RN staffing · $170,271 in fines
What this means for your family
This facility is highly regarded for its warm, home-like environment and active engagement programs, making it a strong contender for those prioritizing a social and caring atmosphere. However, because a large volume of reviews were posted in short bursts, we recommend visiting in person to observe staff-to-resident interactions firsthand and verify the current level of care.
Google Reviews
Google Reviews
156 reviews on Google“The Bristol Care Center (also known as Colonial Assisted Living/Great American Assisted Living) is consistently praised for its warm, family-like atmosphere and recent facility renovations. Reviewers frequently highlight the attentive nursing and kitchen staff, noting that the environment feels welcoming and clean. While the vast majority of feedback is highly positive, a few critical voices have raised concerns regarding professional standards and the authenticity of the review volume.”
Quality Themes
Tap a score for detailsStrengths
- Warm, family-oriented atmosphere
- Attentive and compassionate nursing staff
- Clean, well-maintained facility
- Engaging activities and outings
Concerns
- High volume of potentially solicited or staff-written reviews (mentioned by 2 reviewers)
- Inconsistent professional standards and resident attention (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 158 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent focus on maintaining high standards, what specific steps is the leadership team taking to ensure consistent, high-quality care for every resident throughout the day?
- 2With 266 residents, how do you ensure that each individual receives personalized attention and that staff remain fully engaged with residents' unique needs?
- 3I noticed your facility has a very active social calendar; could you walk me through a typical week of activities and how you encourage residents to participate?
- 4How does your nursing team manage medical emergencies or acute health changes, especially during overnight hours when staffing levels may be different?
- 5I see that you have a very welcoming, family-oriented atmosphere; how do you foster that sense of community and keep families involved in their loved one's daily life?
- 6In light of recent health inspection reports, could you explain the specific improvements or changes you have implemented to address those findings and enhance resident safety?
Personalized based on this facility's data
Key Review Excerpts
“The only down side is that its not a large building, its smaller. I shopped around and found this place to be much cleaner and warmer than the rest. I stayed for dinner a few times and was very impressed as well felt like a good home cooked meal.”
“My mother has been a resident at Colonial for 4 years. The staff has always treated her with love and much care. We have felt like we are working with a team of people who have responded adequately to any concerns we may have had.”
“My Dad has been here for 5 months. It’s a wonderful place. Warm family atmosphere. Erin is the activities director. She’s keep them busy and happy with bingo trivia karaoke and many other things.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered nearly a third of deficiencies, with recent issues in resident rights and grievance handling. The facility shows persistent problems across resident care quality, medication management, and safety supervision, with violations recurring in multiple surveys. While most deficiencies show correction dates, the pattern of repeated issues in core care areas raises concerns about sustained improvements.
Jan 5, 2026Complaint2
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Jun 26, 2025Routine9
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
May 5, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jan 30, 2025Routine10
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Provide properly protected cooking facilities.
Jan 30, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Dec 1, 2023Routine22
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Environmental Deficiencies
Have policies on smoking.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Federal Penalties
Fine
Dec 1, 2023
$130,689
Ownership & Operations
Who Operates This Facility
The Bristol Care Center
for profit
Ownership & Management
Owners
Bristol Holdco LLC
Owner · Organization
Copper FL Tr
Owner (parent company) · Organization
Gold FL Tr
Owner (parent company) · Organization
Silver FL Tr
Owner (parent company) · Organization
Shelby, Jack
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
156 reviews from families & visitors
Official Website
Visit colonialassistedliving.com
Medicare data downloads
Original nursing home datasets
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