Excel Care Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy department. Still worth an in-person visit.
based on 119 Google reviews
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What this means for your family
This facility has a highly regarded therapy department that has helped many residents regain independence. However, given the recurring reports of neglect and poor call-button responsiveness, we strongly advise families to visit frequently, especially during off-hours, and to advocate actively for their loved one's daily hygiene and dietary needs.
Google Reviews
Google Reviews
119 reviews on Google“Excel Care Center receives highly polarized reviews, with many families praising the dedicated therapy department and specific nurses like Alyssa, while others report severe concerns regarding neglect, hygiene, and communication. While some residents report successful rehabilitation and a welcoming environment, multiple accounts describe significant issues with call-button response times, cleanliness, and staff professionalism. Families should be aware that experiences appear to vary significantly depending on the specific staff members involved and the timing of care.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy department
- Attentive and compassionate individual nursing staff
- Clean and well-maintained facility environment
- Responsive and helpful admissions team
Concerns
- Neglect and poor hygiene (soiled linens/diapers left for hours) (mentioned by 8 reviewers)
- Slow or non-responsive call buttons, especially at night (mentioned by 4 reviewers)
- Unprofessional or rude staff behavior (mentioned by 6 reviewers)
- Poor food quality and dietary management (mentioned by 3 reviewers)
- Communication issues with administration/nursing (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 124 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard great things about your physical and occupational therapy departments; could you tell us more about how those teams work with new residents?
- 2How does the nursing team ensure that call buttons are answered promptly throughout the night to ensure everyone stays comfortable?
- 3What specific steps are in place to ensure that hygiene needs, like linen changes, are handled frequently and consistently for every resident?
- 4Could you describe the daily meal schedule and how the dietary team manages specific nutritional needs or food preferences?
- 5What is the best way for our family to stay in regular, clear communication with the nursing staff and administration regarding updates on our loved one?
- 6How does the facility handle medical emergencies or sudden changes in a resident's condition during the late-night hours?
Personalized based on this facility's data
Key Review Excerpts
“The nursing department is top notch. They genuinely care about the residents that are in their charge. I can personally attest to the fact that we celebrate the victories no matter how big or small, and we take it personally when there is a setback.”
“My husband was referred by VA after being sent home 1st week after extensive foot surgery fell 3 times , brought back to hospital readmitted. Discharged to excel on Friday evening , spent weekend just laying around . Monday comes 3rd day there did intake , already redflag, had to assist on giving adaptive equipment in order to bathe as he can not bear weight on foot.”
“I was a little sceptical when i first arrive but the staff has been really nice anf i am getting stronger in therapy. My daughter is happy with my progress and i wiop be able to walk up steps”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Excel Care Center shows concerning patterns with 25 deficiencies across multiple surveys, including a complaint-triggered deficiency in December 2024 where families reported concerns about residents losing daily living abilities. The facility has recurring issues with quality of care, medication management, and care planning that persist across surveys from 2020 to 2024, though all deficiencies have been corrected according to state records.
Dec 3, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Jan 25, 2024Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 14, 2021Routine3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Jan 31, 2020Routine16
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Excel Care Center
for profit
Chain Affiliation
FL Snf Trust
10 facilities nationwide
Chain avg rating: 3.1/5 · Rank 11 of 46
Ownership & Management
Owners
Excel Nursing Holdco LLC
Owner · Organization
FL Master Opco Holdco II LLC
Owner (parent company) · Organization
FL Snf Trust I
Owner (parent company) · Organization
FL Snf Trust II
Owner (parent company) · Organization
Katz, Aharon
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
119 reviews from families & visitors
Official Website
Visit excelcarecenter.com
Medicare data downloads
Original nursing home datasets
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