Aviata at Fletcher
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 135 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (12 vs median 6.0)
Bottom 25% in FL · Meets national RN staffing standard · $57,962 in fines
What this means for your family
While recent reviews suggest that new leadership has improved the facility's atmosphere and responsiveness, the history of serious medical neglect remains a concern. If you choose this facility, ensure you have a clear plan for frequent, in-person visits to monitor your loved one's care and maintain direct contact with the administrative team to address any issues immediately.
Google Reviews
Google Reviews
135 reviews on Google“Aviata at Fletcher presents a highly polarized environment where experiences vary drastically based on staffing levels and management oversight. While recent reviews highlight improvements under new leadership, including more engaged administrators and a cleaner facility, many families report severe concerns regarding neglect, poor communication, and inadequate care during off-hours. Prospective families should be aware that while some find the therapy team and facility environment excellent, others have documented serious lapses in medical attention and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Engaged and visible leadership team
- Effective physical and occupational therapy services
- Clean and well-maintained facility environment
- Compassionate and attentive individual staff members
Concerns
- Neglect and slow response times to call lights (mentioned by 14 reviewers)
- Poor communication and lack of transparency regarding patient status (mentioned by 8 reviewers)
- Understaffing leading to hygiene and care issues (mentioned by 11 reviewers)
- Inadequate medication management and medical oversight (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 138 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your leadership team is very active in responding to feedback online; how do you translate that level of engagement into daily communication with families regarding a resident's health status?
- 2Given the current staffing levels, what specific systems or protocols do you have in place to ensure call lights are answered promptly and resident needs are met in a timely manner?
- 3With the recent focus on improving medication management, could you walk me through your process for ensuring accuracy and oversight for residents with complex medical needs?
- 4I understand the facility maintains a high standard of cleanliness; how do you balance those housekeeping efforts with the need for consistent, hands-on personal care and hygiene support for residents?
- 5How does your therapy team collaborate with the nursing staff to ensure that the progress made during physical and occupational therapy sessions is maintained throughout the rest of the day?
- 6What opportunities are available for residents to socialize and engage in activities, and how do you ensure that even those who require more assistance are able to participate fully?
Personalized based on this facility's data
Key Review Excerpts
“The facility was very clean and well maintained. The staff was extremely companionate and attentive to his needs. They addressed any concerns I had in a timely manne”
“Since Shelva became the new administrator, the difference at Fletcher has been clear. Fletcher was already a good facility with Stephanie as the DON but now it’s great with the addition of the new administrator.”
“I walked into my grandpa's room to find all his bed cords laying in a puddle of rain water coming from his room wall.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 18 complaints triggering inspections at this facility, including serious concerns about resident abuse and neglect that appear repeatedly across multiple surveys. The most recurring problems involve care planning and assessments, resident rights violations, and medication management issues. While the facility reports correcting each deficiency, the pattern of ongoing complaints about fundamental safety and care quality issues, including recent abuse allegations in 2024, suggests persistent problems that families should carefully consider before choosing this facility.
Jan 7, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 30, 2025Complaint3
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 9, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 24, 2024Complaint4
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 21, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Jul 11, 2024Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Have policies on smoking.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Federal Penalties
Fine
Oct 24, 2024
$32,200
Fine
Jul 11, 2024
$25,762
Ownership & Operations
Who Operates This Facility
Aviata at Fletcher
for profit
Chain Affiliation
Aviata Health Group
52 facilities nationwide
Chain avg rating: 2.1/5 · Rank 27 of 52
Ownership & Management
Owners
West Fletcher Parent LLC
Owner · Organization
Tampa Holdco LLC
Owner (parent company) · Organization
Dagan, Amitai
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Goldberger, Abraham
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Goldberger, Faigy
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Herskowitz, Eliezer
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Herskowitz, Yaakov
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Travitsky, Aaron
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
135 reviews from families & visitors
Official Website
Visit centers.aviatahg.com
Medicare data downloads
Original nursing home datasets
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