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Nursing HomeMedicaid

Blue Palms Health and Rehabilitation Center at Fle

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

4100 E Fletcher Ave, Tampa, FL 33613163 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 33 Google reviews

5
4
3
2
1
Blue Palms Health and Rehabilitation Center at Fle Nursing Home in Tampa, FL — Street View
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What this means for your family

The facility is currently showing strong momentum under new ownership, particularly regarding resident engagement and physical therapy quality. While the staff is highly praised, we recommend testing the communication channels yourself by calling the facility with a question before committing, as one family member reported difficulty getting return calls.

Google Reviews

Google Reviews

33 reviews on Google
Blue Palms Health and Rehabilitation Center at Fletcher has received significant praise following a recent change in ownership, with families highlighting improvements in facility aesthetics, amenities, and staff engagement. Reviewers frequently commend the activities team, the physical therapy department, and the business office for their dedication and responsiveness. However, one reviewer reported significant frustration regarding a lack of communication from management.

Quality Themes

Tap a score for details
Food9.0Staff9.0Clean9.0Activities10.0MedsN/AMemoryN/AComms5.0ValueN/A

Strengths

  • Engaging and compassionate activities staff
  • Highly skilled physical and occupational therapy teams
  • Visible facility improvements and renovations
  • Responsive and helpful business office personnel

Concerns

  • Unresponsive management or difficulty returning calls

Rating Trends

Tap a year to see what changed

Distribution · 38 analyzed

5
31
4
3
3
0
2
0
1
4
15 reviews posted between Apr 28, 2026May 1, 2026 · 14 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It's wonderful to see the recent renovations around the facility; what other improvements are planned for the resident living areas?
  • 2We've heard great things about your activities staff; could you tell us more about the types of engaging programs available for residents each week?
  • 3With the physical and occupational therapy teams being such a strength here, how do you coordinate their care with the daily nursing plan?
  • 4How does the nursing team handle medical emergencies or changes in health status during the overnight hours?
  • 5I noticed the business office is very helpful with administrative tasks; how can we best communicate with management if we have questions about our loved one's care?
  • 6What steps is the facility currently taking to address recent health inspection findings and ensure the highest standards of care?

Personalized based on this facility's data


Key Review Excerpts

One of the highlights is the activities center, run by Dee,Julie & Barb who go above and beyond every single day. They make sure the residents are not only entertained, but truly engaged and included.

Long-term resident's family · 2026★★★★★

In fact, the person who in the PT director, Bailey, took such an interest in helping me that when I had a problem with the wheel on my wheelchair, she insisted on fixing it herself instead

Rehab patient · 2026★★★★

She goes out of her way for you. 😊👍

Long-term resident's family · 2026★★★★★
Source: 33 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.42hrs
56%
Registered nurses for medical care
Total Nursing
3.56hrs
87%
All nurses + aides combined
Staff Turnover
47%
Lower is better (< 30% = good)
RN Turnover
85%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

5

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility3.0%
Better than Avg
Here
3.0%
US
15.4%
FL
8.7%
Hillsborough
11.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility20.8%
Worse than Avg
Here
20.8%
US
15.3%
FL
10.6%
Hillsborough
13.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.0%
Better than Avg
Here
10.0%
US
19.5%
FL
15.0%
Hillsborough
18.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.8%
Better than Avg
Here
2.8%
US
12.1%
FL
4.1%
Hillsborough
6.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility11.9%
Mixed vs Avgs
Here
11.9%
US
19.4%
FL
11.5%
Hillsborough
16.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility16.6%
Worse than Avg
Here
16.6%
US
14.4%
FL
9.1%
Hillsborough
13.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.5%
Better than Avg
Here
96.5%
US
79.7%
FL
94.7%
Hillsborough
93.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.5%
Better than Avg
Here
97.5%
US
81.8%
FL
94.8%
Hillsborough
95.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.3%
Worse than Avg
Here
2.3%
US
1.6%
FL
1.5%
Hillsborough
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
2penalties
Well above state avg (7.3)
6 complaint-triggered
$16,801 in fines

Blue Palms has a pattern of recurring issues with 37 deficiencies across four surveys, including four complaint-triggered incidents where families reported concerns. The facility repeatedly struggles with medication management, nursing staffing levels, and care planning, with these same problems appearing across multiple inspections from 2020 to 2024. While all deficiencies show correction dates, the persistence of similar issues suggests ongoing challenges with consistent quality care.

Mar 18, 2026Complaint
1
0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Jun 19, 2024Complaint
1
0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Apr 10, 2024Routine
10
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0847Potential for harm · IsolatedCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

Apr 10, 2024Complaint
4
0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0925Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0925Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Nov 5, 2021Routine
6
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

Feb 20, 2020Routine
17
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

Apr 10, 2024

$4,017

Fine

Apr 10, 2024

$12,784

Ownership & Operations

Who Operates This Facility

Owner / Operator

Blue Palms Health and Rehabilitation Center at Fle

Organization Type

nonprofit

Chain Affiliation

Chain Name

Concordia Lutheran Ministries

Chain Size

9 facilities nationwide

Chain avg rating: 3.3/5 · Rank 5 of 8

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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