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Assisted Living

The Bristal at North Hills

Families consistently rate this highly — reviewers highlight warm, attentive, and professional staff. Schedule a visit to confirm the fit.

99 South Service Road, North Hills, NY 11040140 bedsLicensed & Active
Source: NY DOH — view official record
Google rating
4.8/5

based on 45 Google reviews

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What this means for your family

The Bristal at North Hills is highly recommended for its compassionate staff and excellent community atmosphere. Families should feel confident in the quality of care, as multiple reviewers highlight the facility's ability to provide a seamless, supportive experience for their loved ones.

Google Reviews

Google Reviews

45 reviews on Google
The Bristal at North Hills is highly regarded by families for its warm, compassionate staff and well-maintained, clean environment. Reviewers frequently praise the community's leadership, high-quality dining events, and the personalized attention residents receive, particularly within the Reflections memory care unit.

Quality Themes

Tap a score for details
Food10.0Staff10.0Clean9.0Activities10.0MedsN/AMemory10.0Comms9.0ValueN/A

Strengths

  • Warm, attentive, and professional staff
  • Clean and well-maintained facility
  • High-quality dining and social events
  • Strong, communicative leadership

Rating Trends

Tap a year to see what changed

234'15(2)'18(4)'20(3)'24(24)'26(16)

Distribution · 75 analyzed

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12 reviews posted between May 7, 2023May 7, 2023 · 12 were 5-star

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the high praise for your social events, could you share some examples of the most popular activities residents have participated in lately?
  • 2I noticed your leadership team is very active in responding to feedback; how do you incorporate family input into the day-to-day operations of the community?
  • 3With 140 residents, how does the staff ensure that the warm, attentive care mentioned by so many families remains consistent for each individual?
  • 4Since the facility is known for high-quality dining, could you walk us through how the culinary team accommodates specific dietary needs or preferences?
  • 5How does your nursing and care staff coordinate with outside medical providers when a resident needs urgent attention or a change in their health status?
  • 6What measures are in place to ensure the facility maintains its high standards of cleanliness and maintenance as the community stays active throughout the week?

Personalized based on this facility's data


Key Review Excerpts

The executive director Janani is excellent and really cares about the residents experience as well as the family's experience. The entire team is dedicated and passionate about the residents they care for.

Family member · 2025★★★★★

My mother-in-law, currently 94, has been cared for at the Bristal North Hills for almost 5 years. During that time, her care has been consistently outstanding. Any assisted living community has positives and negatives. The Bristal truly has offered mostly positives—the food is high-quality, the facility is immaculate, and the staff seems to know the residents quite well.

Long-term resident's family · 2024★★★★★

My aunt lived at North Hills reflections. Dana, Wilma and Jai took good care of her until it was her time. In the beginning she was nervous, but ultimately she was so happy, made friends and lived her life to the fullest with good people around her.

Memory care family member · 2026★★★★★
Source: 45 Google reviews

State Inspection History

State Inspections

Source: NY Dept. of Health

3total
1deficiencies

Key Findings

No violations found in inspection history

Sep 5, 2025Other
488.10 (e) (1)

Records and reports

Sep 5, 2025Other
CleanReport

No deficiencies found during this inspection.

May 10, 2024Routine
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Engel Burman Senior Housing at North Hills, INC.

Organization Type

for profit

Source: State licensing data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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